Operations Manager/Edmonton Area
2 months ago
The Operations Manager will oversee and direct all operations of the company pertaining to their local branch, including day-to-day operations as well as setting long-term goals and following through on those objectives.
Duties & Responsibilities:
- Provides oversight of the electrical, instrumentation, service, and operations.
- Acts as a customer contact at branch level for client inquires, fields correspondence by responding in a timely and appropriate manner.
- Manages key business relationships and development of new business in the region through regular sales calls/visits, attends industry events, and maintains positive community relations.
- Participates in ongoing scheduled weekly meetings with other branches regarding operations, strategy, and monthly financial reviews.
- Leads branch level safety culture (ensures employee/subcontractor compliance with safety legislation including certification standards, participates in health and safety meetings/events, promotes a safety focused culture) as per corporate EH&S policy and procedures.
- Leads round table branch level team discussions to proactively enhance employee relations and promotes team building.
- Reviews and signs off on quality assurance and quality control (QAQC) packages.
- Manages attendance of employees; coordinates employee vacation, other leave requests, on-call scheduling, return to work arrangements, etc.
- Provides guidance on project management; schedules technicians; participates in kickoff meetings; ensures requirements for materials, labor, and timelines for upcoming/ongoing projects are met efficiently; performs site inspections/visits to ensure service quality, etc.
- Coordinates and communicates internal manpower sharing with administration and other branches as required.
- Monitors Work in Progress (WIP) orders that are awaiting approval, attends scheduled WIP reporting meetings, provides support on resolving issues.
- Assists purchasing and warehouse teams with special order materials for jobs and provide oversight for inventory management.
- Provides field coverage as needed.
- Approves invoices to authorize payment in the ERP (IFS) system.
- Assists in office, site, fleet, and equipment inspections (eCompliance), as directed by corporate EH&S.
- Inputs and sets up new jobs and projects in the ERP (IFS) system.
- Acts as a liaison with the VP of Operations, USA, to problem solve, create training solutions, and gain budgetary approvals.
- Manages and leads branch operations and staff as well as oversees daily operation workflows.
- Participates/complies with company safety programs & company policies.
- Other duties as required.
Required Skills/Qualifications:
- 5+ years management experience.
- 5+ years field experience preferred. Oil and gas and industry experience is an asset.
- Certified journeyman with inter-provincial certification, optional.
- Experience managing a P&L and managing a branch environment.
- Experience managing and scheduling client programs.
- Knowledge of construction, maintenance, troubleshooting, and diagnostics.
- Strong leadership and supervisory skills with the ability to manage, delegate, motivate, and inspire a team of 25+ technicians.
- Excellent organizational communication skills with attention to detail.
- Ability to lead by example.
- Extensive knowledge of the principles, procedures, and best practices in the industry.
- Proactive and self-motivated approach to working; ability to seek out solutions that overcome operating and other constraints.
- Strong analytical and problem-solving skills.
- Proficient with MS Office, ERP (IFS) systems, or related software.
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