Manager on Duty

3 weeks ago

Edmonton, Alberta, Canada Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Edmonton South Conference Centre, 4404 Gateway Boulevard NW, Edmonton, Alberta, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY


Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.
  • Sends copy of MOD report to all departments on a daily basis.
  • Strives to improve service performance.
  • Ensures compliance with all policies, standards and procedures.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

  • Understands and complies with loss prevention policies and procedures.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

  • Intervenes in any guest/associate situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and associate well-being is preserved.
  • Empowers associates to provide excellent customer service.
  • Provides immediate assistance to guests as requested.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Sets a positive example for guest relations.
  • Responds to and handles guest problems and complaints.
  • Ensures associates understand customer service expectations and parameters.
  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

  • Participates as needed in the investigation of associate and guest accidents.
  • Observes service behaviors of associates and providing feedback to individuals.
  • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Ensures associates are cross trained to support successfully daily operations.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
  • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
The salary range for this position is $46,000 to $51,000 annually.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Notification to Applicants: Delta Hotels Edmonton South Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.

We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't.

At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important.

With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world.

If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott.

In joining Delta Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Manager on Duty

    4 weeks ago

    Edmonton, Alberta, Canada Delta Edmonton South Hotel & Conference Centre Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Edmonton South Conference Centre, 4404 Gateway Boulevard NW, Edmonton, Alberta, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob Summary Serves as the property Manager on Duty and oversees all property operations, ensuring that the...

  • Pharmacy Manager

    5 days ago

    Edmonton, Alberta, Canada Save-On-Foods Full time

    As a valued member of an innovative Western Canadian company, our pharmacy teams are passionate about helping our customers and communities embrace healthier lifestyles by delivering quality, patient-centred care. Become an integral part of your community, where your commitment to healthy living makes a difference every day.We are hiring for a Pharmacy...

  • Pharmacist

    5 days ago

    Edmonton, Alberta, Canada Save-On-Foods Full time

    As a valued member of an innovative Western Canadian company, our pharmacy teams are passionate about helping our customers and communities embrace healthier lifestyles by delivering quality, patient-centred care. Become an integral part of your community, where your commitment to healthy living makes a difference every day.We are hiring for a Part-time...

  • Floater Pharmacist

    1 day ago

    Edmonton, Alberta, Canada Save-On-Foods Full time

    As a valued member of an innovative Western Canadian company, our pharmacy teams are passionate about helping our customers and communities embrace healthier lifestyles by delivering quality, patient-centred care. Become an integral part of your community, where your commitment to healthy living makes a difference every day.We are hiring for Relief...

  • Director, Property Management

    1 month ago

    Edmonton, Alberta, Canada Kipling Group Inc. Full time

    Job Description Summary Kipling Group is a full service, multifaceted real estate management organization, catering to large institutional clients, private equity funds and high net worth individuals. Kipling manages all asset classes and through Forest Hill Kipling, manages multi-family residential and condominium properties. This role will carry out the...

  • Field Team Manager

    1 month ago

    Edmonton, Alberta, Canada 1-800-GOT-JUNK? Full time

    Position: Field Team ManagerSchedule: Full Time, including a rotating schedule of mornings/evenings and some weekendsLocation: Edmonton, ABCompensation: $50,000/year + $10,000 in bonus potentialThe Field Team Manager will be responsible for leading the team in the field, as well as assisting with operations duties in the office. This position will split...

  • Project Manager

    5 days ago

    Edmonton, Alberta, Canada RailWorks Full time

    Job ID: 17986 Position Summary Reporting to the Regional Manager or designate, the Project Manager leads, directs, and exercises functional authority over all aspects of construction projects including planning, organizing, budgeting, and cost reporting; ensures that the goals and objectives of each project are accomplished on schedule and within budget,...

  • Executive Chef – Ampersand27 Restaurant

    5 days ago

    Edmonton, Alberta, Canada Varscona Hotel on Whyte Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Guest Room Attendant

    5 days ago

    Edmonton, Alberta, Canada Metterra Hotel on Whyte Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Building Manager

    1 month ago

    Edmonton, Alberta, Canada Morguard Full time

    PURPOSE The Building Manager is accountable to the Senior Property Manager for supervision and coordination all daily and periodic activities related to cost-efficient planning and safe maintenance of the residential property to ensure uninterrupted performance of all building systems and programs. DUTIES AND RESPONSIBILITIES 1. Building Maintenance...

  • Account Manager

    4 weeks ago

    Edmonton, Alberta, Canada Bureau Veritas Full time

    Job Title: Account Manager, Oil & Gas Division Reports to (title): Manager, Business Development Department: Sales and Marketing Location: Alberta Primary Purpose: What is the overall function of the job?  Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively...

  • Operations Manager

    5 days ago

    Edmonton, Alberta, Canada WestJet Full time

    Employment Type: Full-time Regular City: Edmonton, AB (YEG) Posting Open Date: 05/13/2024 Posting Close Date: 05/27/2024 (Please note the posting will close at 11:59pm MST) Why WestJet: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry...

  • Territory Manager

    2 weeks ago

    Edmonton, Alberta, Canada Ag Jobs Canada Full time

    Duties & ResponsibilitiesMarket and sell budgeted annual product volumes through our client`s Agricultural distribution network.Effectively implement Ag Division programs and policy in the territory.Manage expense budget.Initiate, expand/maintain, and continually assess dealer representation and effectiveness.Continually seek, organize and report market...

  • Project Manager

    2 weeks ago

    Edmonton, Alberta, Canada Ameresco Full time

    Ameresco, Inc. (NYSE:AMRC) is a leading cleantech integrator and renewable energy asset developer, owner and operator. Our comprehensive portfolio includes energy efficiency, infrastructure upgrades, asset sustainability and renewable energy solutions delivered to clients throughout North America and Europe. Our solutions range from upgrades to facility's...

  • Sous Chef

    5 days ago

    Edmonton, Alberta, Canada Varscona Hotel on Whyte Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • First Cook

    5 days ago

    Edmonton, Alberta, Canada Varscona Hotel on Whyte Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Chef de Partie

    5 days ago

    Edmonton, Alberta, Canada Varscona Hotel on Whyte Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • District Manager

    5 days ago

    Edmonton, Alberta, Canada Horizon North Full time

    Company DescriptionWHO ARE WE? We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate...

  • Management Trainee

    6 days ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    The Entry Level Management Trainee will work alongside our thoroughly trained and well established Business Development and Management team. Each new additional Entry Level Management Trainee will be assigned an individual trainer as well as one business client to become familiarized with, along with all of their promotional offerings. The Entry Level...

  • Management Trainee

    1 week ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    The Entry Level Management Trainee will work alongside our thoroughly trained and well established Business Development and Management team. Each new additional Entry Level Management Trainee will be assigned an individual trainer as well as one business client to become familiarized with, along with all of their promotional offerings. The Entry Level...