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Data Insights Analyst

2 months ago

Toronto, Ontario, Canada Cineplex Full time

Data Insights Analyst role at Cineplex requires expertise in customer and digital data ecosystem, data analysis, and communication of actionable insights to stakeholders.

Work Location: Home office

City: Toronto

Job Description:

The Data Insights Analyst will join the Data Science & Insights team to empower the Cineplex organization to optimize and delight the customer experience with data-informed insights and capabilities.

The successful candidate will play a pivotal role in evolving Cineplex's ability to extract and present actionable data insights to key stakeholders in order to better understand and improve the end-to-end customer experience across Cineplex's digital and offline channels.

The Analyst is responsible for collaborating with product and design teams to support their KPIs and dashboard requirements, and communicating actionable insights to key stakeholders in order to improve the customer experience.

Key Responsibilities:

  • Provide analytical expertise of the customer and digital data ecosystem with a strong command of data analysis techniques and data collection processes
  • Develop and maintain user-friendly dashboards, scorecards, and presentations that clearly highlight the actionable insights and opportunities
  • Understand the "big picture" and how customer and market insights tie back to business priorities

Inspiring & Influencing:

  • Be the subject matter expert to represent the customer data and digital analytics function on cross-functional product teams
  • Influence and use data insights to tell stories through distilling complex concepts into simple themes that are relevant to key stakeholders, teams, and executives

Teamwork & Collaboration:

  • Collaborate closely with a variety of product development teams to define their business and data requirements to better understand the performance and effectiveness of various strategic priorities
  • Gather and prioritize net new data requests from key stakeholders to the data engineering and data science teams based on business value

Education and Certification:

  • Bachelor's or equivalent degrees in economics, computer science, engineering, or similar fields with a quantitative focus

Experience Needed:

  • 3-5 years' experience with building data models, querying/organizing large datasets, and visualizing data into dashboards (i.e. SQL/databases, Power BI, Tableau, Excel, etc.)
  • 3-5 years' experience working with Adobe Analytics and/or Google Analytics
  • 3-5 years' experience with interpreting and presenting insights to a variety of stakeholders with varying data competencies, including executives
  • Experience with other Adobe products is considered an asset (i.e. Target, Launch, Experience Platform)

Knowledge, Skills and Abilities:

  • High proficiency in data storytelling and presentation, written, and verbal communication skills to executives and multiple stakeholder teams
  • Strong planning and organizational skills with the ability to perform effectively in an environment with many competing demands
  • Deep understanding of market research and analytics to ensure our analytics and insights practice is the gold standard in the industry
  • Familiar with agile methodology and practices
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Comfortable to challenge the status quo enabling effective decision making

Inclusion & Diversity:

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life.

Accessibility:

We are committed to improving access and opportunities for all individuals, including those with disabilities.