Planning Services Manager

3 weeks ago

Langley, Canada The Universal Group Full time
Planning Services Manager

The Universal Group, a leading provider of traffic control services, is seeking a highly organized and motivated Planning Services Manager to join our Traffic Planning team. As a key member of our team, you will play a vital role in supporting the Traffic Management Plan and contributing to the company's mission to provide Peace of Mind to our clients and team members.

Job Summary

The Planning Services Manager will be responsible for providing strategic guidance and direction to ensure the fulfillment of client requirements, delivering exceptional customer service, and mentoring the planning services team. This role involves overseeing team operations, fostering strong relationships with contractors and clients, managing projects effectively, and maintaining compliance with policies and procedures.

Key Responsibilities
  • Team Management and Leadership
    • Ensure all team members have the support and resources to meet daily output requirements.
    • Facilitate clear communication with TMP Team Members - assisting with questions and escalations.
    • Ensure the planning department is compliant and a leader in the industry, following policies and procedures, and staying up to date with changes and trends in the industry.
  • Relationship Building
    • Build and maintain contractor relationships, communicate with clients to assess their needs, and resolve contractor issues promptly.
    • Active participation in company initiatives, committees, and events.
    • Ability to adapt to the different communication styles and needs of clients, vendors, and peers.
  • Project Management and Coordination
    • Provide daily guidance and motivation to the designer team to ensure deadlines are met.
    • Coordinate large special events with the respective department heads and the event lead.
    • Manage the estimation process, working closely with the sales team to ensure accurate and competitive submissions.
  • Administrative and Communication
    • Oversee department operations within company software.
    • Submit reports, prepare presentations, and draft documents as needed.
    • Frequent, timely communication with internal and external stakeholders required.
What We Offer
  • Extended Medical, Vision, and Dental benefits after the probationary period.
  • Competitive compensation package and three weeks of paid vacation.
  • RRSP matching program.
  • Access to a Health and Wellness Program.
  • Access to a growing organization with lots of advancement opportunities.
  • An amazing culture where you will feel supported and recognized for your work.
Requirements
  • Traffic control, Security Industry or Construction background preferred.
  • Five years of previous management experience.
  • Hold a valid TCP ticket, or be willing to participate in the certification course.
  • Proficient in Microsoft Office/Google Office Suite.
  • High adaptability.
  • Strong problem-solving skills.
  • Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
  • Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.
  • Plans and Aligns - Planning and prioritizing work to meet commitments aligned with the organizational goals.
  • Drives Vision and purpose - Painting a compelling picture of the vision and strategy that motivates others to action.
Work Environment
  • In-office atmosphere and environment.
  • Monday to Friday from 8:30 am to 5:00 pm or as determined based on the needs of the department and requirements for successful business operations.
  • Required to work occasional off-site special events, including evenings and weekends as well as facilitating TMP requests or meetings with contractors - sometimes PPE gear may be required.
About The Universal Group

The Universal Group is a leading provider of traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labor, and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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