Field Service Engineer/Technician

1 month ago

Calgary, Alberta, Canada Randstad Canada Full time

Field Service Technician position available for a Canadian-based individual with experience in servicing electrical, pneumatic, and mechanical equipment.

A global leading manufacturer of high-precision and high-performance laser cutting and sawing machines is seeking a skilled technician to join their Service team.

Job Description

As a Field Service Technician, you will be responsible for:

  • Supporting sales staff in servicing equipment
  • Installing new equipment at customer sites
  • Performing preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
  • Carefully and accurately documenting all service performed on the equipment
  • Maintaining excellent customer service and customer satisfaction
  • Demonstrating applicable company software capabilities to the customer
  • Preparing timesheets, service reports, and installation forms in a timely and accurate manner
  • Accurately tracking expenses and completing expense reports in a timely manner
  • Maintaining a safe work environment and operating within OSHA/MIOSHA guidelines
  • Communicating with other departments as necessary
  • Ability to work overtime as required by workload and customer necessity
Requirements
  • Canadian citizen based in either Winnipeg or Calgary
  • Ability to travel freely between Canada and the US
  • Strong electrical, pneumatic, and mechanical knowledge
  • High School Diploma required, Associate Degree in a technical discipline is preferred
  • 2 – 4 years of experience in a similar technical position
  • At least one year of experience in a customer service role
  • Ability to travel 90% as assigned by management
  • Candidates with Trumpf laser machine experience, Amada Laser, Mazak laser, and other similar laser machinery experience
  • Valid Driver's License with no more than two (2) points on a driving record within a three (3) year period
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Able to effectively use the Internet
  • Ability to understand and use I/O structure for technical troubleshooting purposes
About the Company

A global leading manufacturer of high-precision and high-performance laser cutting and sawing machines is committed to fostering a workforce reflective of all peoples of Canada.

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