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Residential Relief Manager 2023-09
2 weeks ago
Primary Purpose
The primary purpose of the position of Resident Relief Manager is to provide coverage relief for the Resident Manager(s) during vacation, statutory holidays, and weekends.
The Resident Relief Manager is to provide seamless care to the residential tenants while the Resident Manager(s) are off duty.
The Resident Relief Manager is the first point of contact for tenant requests and is expected to ensure the safety and wellbeing of the tenants of the building and to keep the building maintained to a high standard.
The Resident Relief Manager willnot be required to live on-site.
Responsibilities
The Resident Relief Manager will at various time be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:
Tenant Relations
- Maintain positive tenant relations
- Inform and coordinate with the Resident Manager and Property Manager on any tenant issues
- Ensure the safety of the residents by monitoring cameras and contacting appropriate authorities as required
Property Maintenance
Property Maintenance and Repair:
Ensure that the building's common areas and vacant suites are kept in a high standard and peak operating condition through:
- Clean and vacuum
- Minor maintenance
- Minor touch up painting
- Weed flowerbeds and other landscaping
- Shovel and salt sidewalks as needed
- Keep grounds attractive and clean
- Coordinate with trades to provide access and repair
- General administration as required
- Other duties as directed by the Property Manager, Resident Manager, or Residential Team.
Qualifications
To be successful in the Resident Relief Manager position, an individual must be committed to the ongoing demonstration and development of the following:
Conditions of Employment as this will be in a residential setting:
- Satisfactory Criminal Record Check
Education and Experience
- Minimum one (1) year related experience in Housekeeping or Building Management
- Working knowledge of the Residential Tenancy Act
- Fluent in English, both written and verbal. Fluency in another language an asset.
- A valid driver's license and clean drivers abstract is an asset
Competencies
- Practical judgement and decisive manner
- Excellent communication skills, both written and verbal in the English language, other languages is an asset.
- Positive selfstarter, selfmotivated, handson mentality with the ability to work independently and in a team environment
- A dedication to providing exceptional customer service
- Basic understanding of operations procedures, general maintenance (plumbing, electrical, painting, drywall, carpentry)
- Good organization and time management skills with the ability to complete work in a timely manner with accuracy and attention to detail
- Knowledge of Occupational Health & Safety
- Ability and knowledge to safely work with basic tools and chemicals used in building operations
- Ability to complete the above tasks which may include lifting, pushing or pulling up to 50lbs
- Ability to work a varied schedule including evenings and weekends
- Available to work oncall afterhours as may be required for emergencies
Job Types:
Part-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Licence/Certification:
- Resident Manager Training Institute Certificate (preferred)
Work Location:
In person
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