Seasonal Customer Experience Associate

1 month ago

Barrie, Ontario, Canada Indigo Full time
About Indigo

Indigo is a leading Canadian retailer of books, gifts, and home decor. We're passionate about creating a welcoming and inspiring environment for our customers and employees alike.

Job Summary

We're seeking a Seasonal Customer Experience Representative to join our team at Indigo Georgian Mall. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer service, maintaining a visually appealing store environment, and supporting daily store operations.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Conduct inventory cycle counts, replenish stock, manage product returns, and receive and process incoming store merchandise
  • Use merchandising standards to create a visually appealing and stimulating store environment
  • Engage with customers, leveraging our products to tell stories and create a memorable shopping experience
  • Support the daily operations of the store, including opening and closing procedures
Requirements
  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
What We Offer

At Indigo, we're committed to fostering a diverse and inclusive work environment that values creativity, innovation, and teamwork. We offer competitive compensation, opportunities for professional growth and development, and a comprehensive benefits package.

We're an equal opportunities employer and welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.

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