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Salesforce Developer

2 months ago

Ottawa, Ontario, Canada Hydro Ottawa Full time
About the Role

Hydro Ottawa is seeking a skilled Salesforce Developer to join our team. As a Salesforce Developer, you will be responsible for the configuration, customization, and ongoing support of our Salesforce Service Cloud platform.

Key Responsibilities
  • Configure and customize Salesforce objects, fields, and page layouts to meet business requirements.
  • Develop custom reports and dashboards to track key metrics and provide insights to stakeholders.
  • Provide training and support to end-users on Salesforce functionality, ensuring they have the necessary skills to effectively use the platform.
  • Collaborate with stakeholders to gather requirements and implement solutions that meet business needs.
  • Stay up-to-date on Salesforce releases and new features, applying this knowledge to improve the platform's functionality and efficiency.
  • Maintain and apply knowledge of the application landscape, partnering with technical and functional staff to improve usage of Salesforce and ensure full capabilities are being leveraged.
  • Lead day-to-day activities, ensuring that issues are brought to the attention of the appropriate colleague and/or supervisor for resolution.
  • Lead the coordination and administration of security privileges for users in alignment with stakeholder needs and consideration of potential segregation of duties.
  • Apply understanding of core operational business needs and processes to ensure transactional changes on downstream processes and systems are considered.
  • Responsible for CRM Salesforce process design, including creation, review, and approval of detailed 'to be' business scenarios, processes, workflows, and use cases.
  • Coordinate and/or facilitate delivery of updates to existing solutions or implementation of new solutions through adherence to best practices for change management.
  • Create and maintain reference documentation for changes and support activities.
  • Act as the point of contact and coordinate input from subject matter experts and participate in solution strategy development and implementation as well as technical stewardship.
  • Oversee activities in collaboration with cross-functional stakeholders and vendors.
  • Clarify complex concepts/proposals in terms that are appropriate to the audience and present information clearly and concisely.
  • Coordinate and/or facilitate testing, validation, and deployment activities, coordinating efforts among internal staff and support partners to configure/update and upgrade for systems.
  • Build long-term relationships or partnerships with internal/external clients and suppliers to support business needs.
Requirements
  • Post-secondary education in a related field such as Computer Science or Information Technology.
  • A combination of formal training and relevant experience may substitute for academic requirement.
  • Minimum 3 years experience in Salesforce administration.
  • Experience with Apex, Visualforce, and/or Lightning Web Components.
  • Excellent communication, problem-solving, and project management skills.
  • Experience in managing multiple priorities in a service-oriented customer environment.
  • Experience with ITIL and change management best practices.
  • Salesforce Administrator certification or equivalent experience considered an asset.
  • Experience developing strategic partnerships across functional areas considered an asset.
  • Strong computer skills; proficient in the use of office productivity and collaboration tools, preferably G Suite.
  • English essential, both oral and written; Bilingual (French/English) considered an asset.
About Hydro Ottawa

Hydro Ottawa is a municipally-owned electricity distributor and one of the largest green power producers in Ontario. We are committed to providing safe, reliable, and sustainable energy to our customers while promoting a greener future.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Salesforce Developer looking for a new challenge, we encourage you to apply.