Practice Lead
2 months ago
About us:
Austin Heights Dental Centre has been serving Coquitlam and the surrounding communities for over 10 years.
At our practice, we provide a wide range of services ranging from general dentistry to cosmetic dentistry, dental implants, orthodontics, gum recession, and much more.
Our team of dentists are highly regarded in their field and provide unparalleled dental care in a safe and soothing environment.
Vimal Kalagi is passionately dedicated to continuing education and attend continuing education courses to stay on top of the current knowledge.
Schedule:
Monday to Thursday 8:30 - 5:00
Fridays (as needed) 9:00 am to 3:00 pm
Benefits of
Joining Our Team:
Competitive compensation
Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
Attend social and CE events to network with dental professionals in your community
Work-life balance and flexibility
Access to modernized technology to provide optimal oral care to patients
The _ wage range is from $25 to $35 per hour _ depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.
Responsibilities:
Lead, coach and motivate the PCC's (patient care coordinators) team to improve productivity, engagement, and retention of patients.
Communication between the front and back ends of the practice
Assist the Practice Manager in training and developing new/current PCCs
Delegate daily workflow, tasks, and assignments to other PCCs to ensure the team is working as one cohesive unit
Fielding patient conflict, complaints, concerns and diverting to the practice manager as needed
Oversee and optimize the appointment schedule
Ensure each day is scheduled to goal with limited open units of Dentists and/or hygiene production time
Ensure that required preauthorization's are in place the week before any major treatment is scheduled
Ensure that all scheduled appointments are confirmed, and cancellations are minimized by addressing patient obstacles and motivating them to keep their appointment
Reach out to new patients before and after first visit to ensure a great overall customer experience. Address any area of concerns, expectations etc.
About You:
Minimum 3-5 years of administration experience
Team lead experience is an asset
Clinical background and experience with dental software programs considered an asset
_Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted.
Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at .
Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
_Job Types:
Full-time, Permanent
Pay:
From $30.00 per hour
Expected hours:
per week
Benefits:
Company events
Dental care
On-site parking
Paid time off
Wellness program
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Monday to Friday
Work Location:
In person
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