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Customer Experience Associate

2 months ago

Longueuil, Quebec, Canada TD Bank Full time

Job Summary: Perform a broad range of customer service transactions, provide information and advice on services, products, and solutions to existing or prospective TD customers.

About the Role: As a customer service representative, you will be responsible for creating an exceptional customer experience, completing financial transactions, and identifying customer needs to promote products and services.

Key Responsibilities:

  • Create an exceptional customer experience with every customer interaction
  • Complete a broad range of financial transactions in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems

Accountabilities:

  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services, and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence

Requirements:

  • High School diploma and/or 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

About TD: TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Colleague Development: We're committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs.