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Bilingual Account Representative

3 months ago

Halifax, Nova Scotia, Canada Canada Mortgage and Housing Corporation (CMHC) Full time

Job Requisition ID: 10214

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Halifax (NS)

Travel Requirement: Travel not required

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Salary: Our salaries generally range from $ to $ and are based on qualifications and experience.

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's what you get when you're a contract employee:

  • 3 weeks of accrued vacation.
  • Annual individual performance bonus.
  • Support in your personal and professional growth with training, mentorship and more - because when you thrive, we thrive.
  • An inclusive workplace culture and environment with Employee Resource Groups and more.
  • A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region's office at a minimum of 4 times a month.

Join the Commercial Solutions Team, in the role of Account representative. This role is an exceptional opportunity where you will be responsible to coordinate activities related to the housing solutions team - multi units, in addition to providing advice and customer support. With those skills, you will help us make housing affordable for everyone in Canada.

This position has a duration of 18 months (until December 31, 2025)

What you'll do:

  • Providing superior quality service that contributes to a positive corporate image and sound business relationships with a broad range of industry clients through internal and external liaisons.
  • Coordinating and collaborating with partners to develop individual and group initiatives that support training, education and skills development in project development and partnership facilitation.
  • Providing effective and efficient delivery of services in contribution to service standards.
  • Exercising prudence and due diligence to ensure compliance with all relevant internal policies and procedures applicable.
  • Dealing with a varied base of clients including provinces, solicitors, trustees, receivers, collection agencies and stakeholders while maintaining quality relationships with these clients to understand their needs and provide service in an effective manner. Enhancing client service experience in all encounters.
  • Acting as a liaison between business lines and plays a role in collecting and disseminating information that is crucial to the achievement of business objectives and project deliverables.
  • Validating and ensures accuracy of data inputted into our various client or program management systems, as well as ensures this data is in the production of status reports and other reports as needed by management.
  • Coordinating and supports with important business activities and functions, which may include meetings, travel, communications, event logistics and procurement.
  • Supporting functional teams in tracking and monitoring budgets and/or reporting activities.

What you should have :

  • A College diploma or an equivalent amount of education and experience.
  • A minimum two (2) years of prior relevant experience administration, and organization, including the ability to multi-task, prioritize, meet deadlines, and take initiative.
  • Strong analytical and problem solving skills including the application of sound judgment and the ability to escalate appropriately.
  • Excellent oral and written communication skills including the ability to persuade others.
  • Attention to detail; the ability to deliver quality service coupled with a great customer service.
  • Excellent skills in using Microsoft, Excel and Power Point as well as CRM systems.
  • Bilingualism (English & French)

Posting closing date: Note, the competition may remain active until filled

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry - we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around