Solutions Engineer Hybrid
1 month ago
We're Hiring
We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.
What is ScalePad?
ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.
Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP's operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.
ScalePad has received awards such as MSP Today's Product of the Year, G2's 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to WorkTM. ScalePad is a privately held company serving over 12,000 MSPs across the globe.
You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.
Your mission should you choose to accept it.
As a Solutions Engineer, you will be the face of Scalepad to our partners and prospects, playing a vital role in conveying the value of our products. Your responsibilities include delivering compelling product demonstrations, offering technical guidance, troubleshooting technical issues, providing product training, and serving as a trusted solutions consultant, both in pre-sale and post-sale scenarios.
To excel in this role, you must be an active listener and a strategic thinker. Your ability to find the right balance between our partners' needs and our company's business objectives will be pivotal.
Collaboration is key. You'll closely collaborate with various internal teams, including Sales, Success, and Support, to ensure our partners' success and satisfaction.
Responsibilities.
- Work closely with the Partner Development (Sales) Team, you will provide technical leadership for our prospective/current Partners. This includes supporting successful product evaluations through deployment and integration guidance, product training, solutions consulting, root-cause problem-solving, and technical troubleshooting.
- Manage and drive multiple requests across simultaneous prospects & partner deployments.
- Handle partner issues with empathy and respond professionally to technical / product questions.
- Drive the discovery process, helping to uncover your partner's current business challenges to align them to business priorities.
- Prepare and deliver high-impact presentations and demonstrations that tell the ScalePad value proposition.
- Guide prospects and partners through the evaluation process of ScalePad ensuring that our solutions meet key business objectives and technical requirements.
- Primary owner of all technical aspects of the business cycle including activities such as product demos, solutions briefings, deep-dive tech discovery and the explanations of our system architecture with an understanding of APIs and integrations.
- Drive yourself to maintain current functional and technical knowledge of the entire ScalePad suite of products
The ideal candidate's success criteria:
- Ability to articulate complex technical and business solutions to both technical and non-technical stakeholders
- Strong communication skills, both written and verbal, with excellent attention to detail
- Strong interpersonal skills, including ability to interact and communicate with senior management
- Proactive, positive, self-starter with a passion for continually improving the processes around you
- Ability to work in a team-based, collaborative environment
- Ability to work both independently and take direction.
Qualifications.
- Bachelor's Degree in IT, Computer Science, or equivalent work experience.
- Minimum of 1-3 years of experience in sales engineering or SaaS consulting.
- Recommended 2 years of Channel experience.
- Proficiency in SaaS solutions, concepts, and business models.
- Familiarity with the MSP/IT and SMB Channel Industry.
- Strong commitment to ScalePad's mission and values.
- Ability to thrive and adapt in a fast-paced organization and evolving SaaS market.
- A consultative approach to solving partner business challenges with a proven track record of overcoming technical objections. Problem-solving is second nature to you
Perks, Perks, Perks.
- Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
- Training and professional development budget provided to help advance your career and skills (available every year to every employee)
- World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
- Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
- A top of the line benefits package
- Monthly stipend to assist with creating the best hybrid work experience.
- Unlimited flex-time policy
- Employee Stock Options
- RRSP matching
Work-life balance.
We love our #Rocketeers We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance. Our teams work on a hybrid model. This may mean working in one of our hub offices a few set days a week with your team or working remotely, whichever is deemed most beneficial for the success of the employee and specified role. Our goal is to provide the best work-life balance, whether that is in the office or at home.
Even while working remotely our teams are dedicated to staying connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.
Dream jobs don't knock on your door every day.
ScalePad is not your typical software company. When we hire you, we aren't just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.
At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.
Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.
Please no recruiters or phone calls.
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