Client Success Manager

4 weeks ago

Unionville, Canada Metergy Solutions Full time

Role: Client Success Manager
Status: Full Time
Reports to: Director, Client Management
Division: Metergy Solutions, Inc.
Location: Warden Office (Markham)

The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.

Accountabilities:

- Support Metergy in the development and execution of account growth strategies
- Provide tailored reports, project plans, and value added programs for the Client as required, with support from cross functional teams at Metergy
- Follow up with clients on a regular basis to gauge satisfaction and offer assistance, where possible
- Ensure timely resolution of all inquiries
- Collaborate to improve and document existing and new processes by discussing recommendations with internal and external stakeholders at various levels of respective organizations
- Participate in special projects, initiatives, sales calls, and other opportunities, as assigned and ultimately,
- Act as client advocate with all departments

Qualifications:
This position requires a highly motivated, customer-centric self-starter with:

- University/College preferred or equivalent work experience in related field
- Minimum of 5 years’ experience in a customer service role with a business-to-business focus
- Effective executive presence
- Excellent written and verbal skills
- Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
- Strong decision making and analytical skills
- Proficiency with MS Office, specifically Word, Excel and PowerPoint
- Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset

About Metergy Solutions Inc. (“Metergy”)

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Unionville, ON L6G 1B3: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 5 years (preferred)
- B2B: 5 years (preferred)

Work Location: Hybrid remote in Unionville, ON L6G 1B3

  • Client Outreach Specialist

    3 weeks ago

    Unionville, Canada Metergy Solutions Full time

    **About Metergy Solutions Inc. (“Metergy”)** Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale...

  • Client Outreach Specialist

    4 weeks ago

    Unionville, Canada Metergy Solutions Full time

    **About Metergy Solutions Inc. (“Metergy”)** Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale...

  • Assistant General Manager

    1 month ago

    Unionville, Canada Ruth's Chris Markham Full time

    Salary: Position Title: Assistant General ManagerReports to: General ManagerJob Summary:Assists the General Manager in the day-to-day operations of RCSH restaurant. Is directly accountable forthe supervision and management of the front-of-house bar operations, hosts, and servers. Maintains thehighest quality of beverage and service standards, cleanliness,...

  • Assistant General Manager

    1 month ago

    Unionville, Ontario, Canada Ruth's Chris Markham Full time

    Salary:Position Title: Assistant General ManagerReports to: General ManagerJob Summary:Assists the General Manager in the day-to-day operations of RCSH restaurant. Is directly accountable forthe supervision and management of the front-of-house bar operations, hosts, and servers. Maintains thehighest quality of beverage and service standards, cleanliness,...

  • Project Manager

    3 weeks ago

    Unionville, Canada RubiconPath Full time

    **About us** Our Client is one of North America’s most experienced submetering providers, who brought turnkey solutions to our clients for over 15 years. They help customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new...

  • Assistant Sales Manager

    4 weeks ago

    Unionville, Canada Markham Acura Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for an **Assistant Sales Manager **to join the team at **Markham Acura.** **ABOUT US** Dilawri Group of Companies represents 80 dealerships nationwide with 21 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on...

  • Used Vehicle Inventory Manager

    2 months ago

    Unionville, Canada Village Nissan Full time

    At **Drive Autogroup**, we share a vision. Our vision requires that we treat every customer just a little bit better than the competition does. Satisfied, contented and happy customers tell their friends, relatives, and associates, so that they will return again and again to do business with us. At **Drive Autogroup**, we realize how very important it is for...

  • Sales Manager, Account Executive Team

    4 weeks ago

    Unionville, Canada ScalePad Full time

    Salary: We're Hiring! We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading. What is ScalePad? ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major...

  • Medical SPA Manager

    3 weeks ago

    Unionville, Canada BelleBeauté MedSpa Full time

    Overview: We are seeking a highly motivated and experienced Spa Manager to oversee the daily operations of our spa facility. The Medical Spa Manager will be responsible for managing a team, ensuring exceptional customer service, and driving sales to meet revenue targets. This is a leadership role that requires strong organizational skills, excellent...

  • General Manager

    2 weeks ago

    Unionville, Canada Milestones Full time

    GENERAL MANAGER Our Milestones' team is rapidly growing and we're looking for a General Manager to join our location in Markham! Job Role: The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service...

  • General Manager

    4 weeks ago

    Unionville, Canada Milestones Bar and Grill Full time

    **GENERAL MANAGER** **Our Milestones' team is rapidly growing and we're looking for a General Manager to join our location in Markham!** **Job Role**: The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting,...

  • Store Manager

    1 week ago

    Unionville, Canada Mastermind Toys Full time

    **"We’re hiring! Mastermind Toys has big plans, and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 39 years later, Mastermind Toys is the nation’s largest...

  • F&i Manager

    3 weeks ago

    Unionville, Canada Markham Honda Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Finance & Insurance Manager **to join the team at **Markham Honda**.** - Want change in a disruptive market - Like being uncomfortable with "change" to grow - Want to be part of the "new era" of analytical leadership and empowerment - Have no...

  • Used Vehicle Inventory Manager

    2 weeks ago

    Unionville, Ontario, Canada Village Nissan Full time

    At Drive Autogroup, we share a vision. Our vision requires that we treat every customer just a little bit better than the competition does. Satisfied, contented and happy customers tell their friends, relatives, and associates, so that they will return again and again to do business with us. At Drive Autogroup, we realize how very important it is for our...

  • F&i Manager

    2 weeks ago

    Unionville, Canada Markham Acura Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Finance & Insurance Manager **to join the team at **Markham Acura.** **ABOUT US** Dilawri Group of Companies represents 80 dealerships nationwide with 21 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on...

  • Manager of Data Management and Analytics

    4 weeks ago

    Unionville, Canada Rubiconpath Systems Full time

    Our client in the utility space is hiring for the Manager of Data Management & Analytics. The company location is at the intersection of 404/407 highway in Markham. This is a hybrid role. **Position Summary** As the Manager of Data Management and Analytics, reporting to a Director, you will play a pivotal role in our organization by overseeing the...

  • F&i Manager

    2 weeks ago

    Unionville, Ontario, Canada Markham Honda Full time

    WANT TO WORK for one of Canada's Best Managed Companies?Dilawri Group is now actively searching for a Finance & Insurance Manager to join the team at Markham Honda.**- Want change in a disruptive market Like being uncomfortable with "change" to grow Want to be part of the "new era" of analytical leadership and empowerment Have no Management experience but an...

  • Manager - Data Management and Analytics

    4 weeks ago

    Unionville, Canada Metergy Solutions Full time

    Position Summary As the Manager of Data Management and Analytics, you will play a pivotal role in our organization by overseeing the analytics function and leading a team of data analysts. Your primary responsibility will be to translate and aggregate our raw meter data into bill ready data and provide valuable business insights on any data anomalies or...

  • Billing Coordinator

    4 weeks ago

    Unionville, Canada Metergy Solutions Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...

  • F&i Manager

    2 weeks ago

    Unionville, Ontario, Canada Markham Acura Full time

    WANT TO WORK for one of Canada's Best Managed Companies?Dilawri Group is now actively searching for a Finance & Insurance Manager to join the team at Markham Acura.ABOUT USDilawri Group of Companies represents 80 dealerships nationwide with 21 dealerships in Ontario Dilawri Group offers a performance-driven culture that focuses on success through teamwork, a...