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Station Manager, Vancouver
4 months ago
Job Summary
The Station Manager, Vancouver is a member of the Airport Operations leadership team and is responsible for Porter's safety, aircraft turn performance, passenger service experience, ground handling, and oversight of Porter's business matters and third party relations at the YVR Station.
The Station Manager is accountable for the station's consistent execution to defined safety, commercial, operational, and passenger service standards. Identifies and eliminates barriers to reduce station-controllable delays and works cross-functionally to reduce system controllable and uncontrollable delays. Works diligently to achieve a safe and accident-free operation. Regularly engages with contract service provider employees and management to foster their commitment to Porter's success. Meets defined financial performance targets. Constantly seeks ways to drive operational efficiency while supporting passengers.
Works cross-functionally and with stakeholders outside the Porter organization to ensure service providers have the necessary tools, training, processes and resources to achieve the team's targets and metrics.
Is responsible for ensuring service provider performance, commitment to service, and operational reliability throughout YVR.
The Station Manager is actively engaged in the station operation during peak passenger hours of the day and during irregular operations.
As part of the leadership rotation, the Manager provides 7 day per week leadership coverage as a point of escalation for Airport Operations to pre-empt, address, contain, and resolve issues in the operation.
Duties & Responsibilities
- Accountable for, fosters, and manages relationships with contracted ground handling companies. Works closely with the ground handler to ensure consistent delivery of the passenger experience and to achieve aircraft turn performance to defined safety, reliability, service, commercial and operational standards.
- Actively engages with operations at the check-in counter, at departure gates, and on the ramp to ensure that contract ground handlers are performing operations in accordance with safety, reliability, and service standards.
- Works closely with ground handler management to ensure adequate resources, both people and equipment, are planned and assigned to execute the operation.
- Monitors ground handler training to ensure it is completed to standard, fully trained employees are assigned to work Porter flights, and that training records are maintained in accordance with standards.
- Works with the ground handler to ensure ground service equipment (GSE) are properly maintained, safe and reliable to support operations.
- Supports the Airport Operations audit plan and ensures that ground handlers implement corrective actions to identify non-conformances and non-compliance in a timely manner.
- Examines and implements operational efficiency initiatives with ground handlers.
- Works with various Airport Authorities to protect, defend and enhance Porter's interests. Attends all necessary airport meetings.
- Regular travel required in the network to inspect / support other stations.
- Conducts regular (weekly) operational metric and business reviews with senior Airport Operations leadership to maintain operational performance and identify trends for corrective action. Establishes and monitors station audit practices to ensure compliance with safety, reliability, service, commercial, and regulatory standards and guidelines.
- Establishes business cases for the necessary investments to reach and sustain operational performance.
- Is a member of the station startup team to establish new stations and expand the Porter network.
- Support and oversee other stations as needed
- Supports commercial objectives and special assignments related to local Porter business development.
- Actively participates in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company's Safety Policy.
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative :Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Exemplifying Integrity : Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications
- At least 7 to 10 years of relevant industry experience
- A post secondary degree in business or an aviation related field is considered an asset but not necessary.
- Previous experience in contracts negotiations
- Demonstrated ability to prioritize and triage resources
- Demonstrated ability to manage change and its effects in a positive way
- Demonstrated ability to navigate different viewpoints and interests and come to strong, logical, and business minded decisions.
- Change Management, Communication and/or Codeshare operations considered an asset, but not required.
Location
Vancouver (Vancouver International Airport - YVR) #LI-Onsite
Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and Twitter.
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