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Team Lead

2 months ago


Vancouver, British Columbia, Canada Roots Full time
Team Lead

Join our team as a Team Lead and play a key role in shaping the future of our company. As a leader, you will be responsible for linking the leadership team and sales associates, assisting in operational functions, and motivating the team to exceed goals.

About the Role
  • Lead a sales team and model desired selling and customer service behaviors to promote a positive in-store experience.
  • Provide support and coverage to Store and Assistant Managers in their absence.
  • Assist in resolving customer service matters and oversee tasks to maximize efficiency of store operations.
  • Communicate individual and/or team performance feedback to store management.
  • Ensure team receives scheduled breaks and/or meal periods.
  • Perform opening and closing procedures, and any inventory duties as directed.
Requirements
  • 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
  • Proven ability to successfully lead a sales team and viewed as a leader among peers.
  • Proven experience with POS management, daily banking procedures, and submitting timely reports.
  • Strong organization, problem-solving skills, and passion for upholding an exceptional customer experience.
  • Collaborate with others, yet be self-motivated and available for varied weekly shifts, including weekends, closing, and holidays.
The Impact You'll Have
  • Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge.
  • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
  • Contribute ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
  • Assist store management in conducting new associate onboarding and trainings.
  • Coach associates on customer service fundamentals and provide positive feedback.
About Roots

Roots is a company that values its employees and provides opportunities for growth and development. We are a culture and lifestyle that promotes a safer, cleaner, healthier planet. Our team members are encouraged to 'spread their roots' and contribute to our success.

Compensation

Our Team Lead base pay ranges from $17.45- $22.68/hour depending on location and level of experience. The hourly rate is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.