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Sr. Business Analyst, Salesforce

3 months ago

Toronto, Ontario, Canada Cognizant Full time

Sr. Business Analyst, Salesforce

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

Role overview

We are seeking a Sr. Business Analyst with 5 to 8 years of experience to join our Salesforce Practice. The ideal candidate will have extensive experience in Salesforce Admin, Omnistudio, MuleSoft, Visio, ARIS, and Service Cloud. This role involves analyzing business processes, identifying areas for improvement, and implementing solutions that align with our company goals.

What you'll do


• Conduct requirement elicitation sessions with business heads and process managers


• Collaborate with development team to convert business requirements to actionable user stories


• Create use cases and provide team based resolutions for Salesforce and integrated applications (Tier1 & Coupa) for email integration, expense management, document management, etc.


• Actively involve in user acceptance testing for Salesforce environment as well as managed packages, including regression testing and UAT


• Administer and collaborate on the reports and dashboards module for business sales and nCino teams


• Define user experience scenarios using API flow diagrams, to describe functional integration


• Design call report and action plans features.

What you bring to the role


• 5-8 years of proven experience as BSA writing Business/Technical requirements.


• Salesforce Admin Certified with strong Salesforce experience. CSM Certification is a plus.


• STM – Data Mapping Experience.


• Integration of Salesforce with other disparate systems (Able to figure out the scenarios of paths).


• Knowledge of Visio, ARIS or similar process mapping tool.


• Experience writing SQL Query.


• Experience with data migration (ETL/Mulesoft) is preferred.

Working arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Toronto. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.