Saas System Administrator

4 weeks ago

Toronto, Ontario, Canada TMX Full time

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.

United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Now Hiring: SaaS System Administrator

This role requires the candidate to administer, support, and implement technical procedures for 3000+ TMX Group accounts for the Google Workspace instance and affiliated SaaS technologies such as LumApps, OKTA, Dmarcian, ServiceNow, and other procedural inter-dependent applications. This is a technical role that requires a good understanding of email message flow in addition to scripting and automation. The candidate will be well versed in the needs of the TMX client base, and communicate effectively to assist them in utilizing the Google Workspace stack for Enterprise success.

In addition the candidate must proactively learn, understand, and educate the client base regarding all updates and features regarding Google Workspace applications. The candidate should be familiar with Google Cloud Platform (GCP) and assist setting up GCP Projects for internal applications following best security practices.

Key Accountabilities:

  • Responsible for supporting TMX as a whole, both technically and operationally
  • Resolve Google Workspace related incidents tickets and requests from clients
  • Promptly correspond with the Google partner as well as directly with Google regarding escalated tickets
  • Supervise and maintain Google Services and APIs in a balanced state for all TMX companies
  • Understand and operate Google Workspace console as well as Google Apps Manager via Google Cloud Shell
  • Maintain and continuously acquire knowledge on current and emerging developments/trends for Google Workspace and affiliate technologies in order to assess potential benefits
  • Help ensure TMX Google Workspace solutions and practices "make sense" from the enterprise IT perspective
  • Assist with system capability planning
  • Find opportunities for improvement across enterprise systems/services, tools and applications and interact directly with team members and users to analyze and define IT requirements and workflows required to implement IT solutions
  • Design and implement automation script to improve system operations, stability and support
  • Identify and recommend process and workflow improvements to improve efficiency, customer experience and/or quality of related technologies and tools
  • Assist in mentoring other technical support staff on Google Workspace standard methodologies
  • Support and assist in training/communications on changes to iterative technology platforms

Must Have(s)

  • 3-5+ years of Google System Administrator experience
  • Google Workspace certification (or almost completed)
  • Works well in a team
  • Strong communications skills
  • Knowledgable of the google ecosystem and how Google interacts with all other applications
  • Ability to troubleshoot major issues and experienced in support of the Google ecosystem
  • Experience in APIs, cloud technology and physical and logical servers

Nice To Have(s)

  • Experience with automation workflows would be an asset
  • Experience in Javascript
  • Experience in migrations from MS Exchange infrastructure to Google

In the market for...

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

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