System Administrator

7 days ago

Toronto, Ontario, Canada IBM Full time

Introduction
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers.

You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.

If solving problems and helping others succeed excites you, let's talk

Your Role and Responsibilities

  • Providing responsive and highquality technical support in the 24x7 Network Operations Center
  • Responding to alerts/alarms and escalations according to standard operating procedures
  • Tracking all issues utilizing a ticketing system
  • Helping to define and document Operations Methods & Procedures (M&Ps) for the Network Operations Center department
  • Working with Solution Engineering support and thirdparty vendors during routine deployment and outages
  • Ensuring escalations are handled in a professional, consistent, and relentless manner
  • Managing incidents from beginning through final resolution, including customer notification
  • Other duties as assigned

Required Technical and Professional Expertise

  • Ability to work nonstandard hours and shifts
  • Minimum 1 year of system administration experience
  • A passion for and strong desire to learn about Cloud and other Cutting Edge technologies
  • Previous experience in a largescale, heterogeneous data center environment (preferably Windows 2012R2 and newer or RHEL7.x / UBUNTU 16.04 LTS+)
  • Prior experience with TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP, and Subnets using CIDR
  • Be comfortable using Network Hardware CLI & GUI's to troubleshoot issues (Cisco IOS / PAN)
  • Knowledge of and ability to work across all platforms of Windows and Linux Server, networking, data base administration, virtualization, and storage.

Including but not limited to:

  • File/Folder Permissions
  • Local Storage/SAN/NAS/NFS/ISCSI Mounted Storage
  • Managing Shared Resources
  • GPO's
  • Familiarity with Cloud technologies on AWS, GCP and/or Azure Platforms
  • Familiarity with Patch Management Software, understand core concepts of patch strategy and software
  • Excellent verbal and written communication, stellar customer service skills
  • Familiarity with the principles and practice of system configuration management using modern declarative tools. (Chef, Puppet, Ansible, etc.)
  • A Cloud Certification in GCP, AWS or Azure is a plus
  • Familiarity with GCP, AWS and/or Azure

Examples:

  • EC2, S3, EBS, ELB/ALB, Lambda, CloudFunctions, Compute, VPC, Azure Storage, Azure VM, Azure Networking, VPN's
  • Understanding of PaaS Database Offerings and how they work
  • Firm grasp of what PaaS, SaaS, IaaS, etc are
  • Demonstrate basic scripting knowledge (Bash, Python or Powershell)

Preferred Technical and Professional Expertise
N/A

About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.


In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

About IBM
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and co

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