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Digital Operations Manager

2 months ago

Toronto, Ontario, Canada Threadcount Textile & Design Full time

Company Overview

Threadcount Inc. continues to push the boundaries of product design and distribution of mid to high-end textiles for the Interior Design market in Canada.

We are expanding our presence in the USA market with a new office in California, specializing in luxury, natural, and sustainable textiles for the residential and hospitality A&D Industry.

Our mission is to create a centralized platform where business and creativity converge, fostering growth, innovation, and professional development.

Job Title: Digital Operations Manager

We are seeking a dynamic and tech-savvy professional to join our forward-thinking team and drive our digital transformation efforts to new heights.

Key Responsibilities:
  • Product and Marketing Flow Optimization:
    • Oversee and improve the digital aspects of our product and marketing flow, from initial design to final delivery.
    • Ensure seamless integration between digital platforms and operational processes.
  • Digital Strategy Development:
    • Develop and implement digital strategies that enhance operational efficiency, improve product tracking, and support business growth.
  • Website and E-Commerce Management:
    • Oversee the management and optimization of the company's website and e-commerce platforms to enhance user experience, drive traffic, and increase conversion rates.
    • Ensure that marketing content is effectively integrated into digital platforms, including managing content updates and optimizing for SEO.
  • Campaign Management Execution:
    • Oversee the execution of digital marketing campaigns through Klaviyo, including email marketing, social media advertising, and pay-per-click (PPC) ads.
    • Coordinate with marketing teams to ensure campaigns are aligned with the company's goals and objectives.
  • Customer Experience Mapping:
    • Develop and refine digital customer journey maps to enhance the overall customer experience and satisfaction.
    • Implement mechanisms to collect and analyze customer feedback, using insights to improve digital touchpoints and service quality.
  • Data Analysis:
    • Utilize data analytics and KPIS to monitor performance, identify trends, and develop actionable insights to drive continuous improvement.
    • Maintain project budget and identify cost-saving opportunities.
  • Vendor Management:
    • Liaise with supply chain vendors and service providers to ensure optimal performance and support for digital systems.
  • Continuous Improvement:
    • Identify areas for process improvement and implement best practices to enhance project efficiency and effectiveness.
  • Team Training and Development:
    • Develop and deliver training documents for team members to enhance their digital skills and knowledge.
    • Promote a culture of knowledge sharing and collaboration within the team to leverage collective expertise.
Requirements:
  • Experience:
    • Proven experience in digital operations.
    • Strong understanding of product flow and digital systems integration.
  • Technical Savvy:
    • Expertise in digital tools, software, and platforms relevant to operational management.
    • Proficiency in data analysis and reporting.
  • Problem-Solving Skills:
    • Demonstrated ability to tackle complex issues with creative and effective solutions.
    • Strong analytical and critical thinking skills.
  • Communication:
    • Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
  • Adaptability:
    • Ability to thrive in a fast-paced environment, adapt to changing priorities, and drive projects to successful completion.
  • Team Player:
    • Ability to work collaboratively with cross-functional teams.
  • Graphic Design Skills:
    • Proficiency in Adobe Creative Suite or similar software.
  • Advanced Excel Skills:
    • Skills for formatting, workbooks, and database management.
  • Data Analytics:
    • Proficiency in using analytics tools to track performance metrics and derive actionable insights.
  • Website Management:
    • Highly experienced with Shopify and familiarity with web development basics.
  • Creative Solutions:
    • Strong problem-solving skills to address digital challenges and implement innovative solutions.
  • Market Awareness:
    • Understanding of trends in the high-end fabric industry and interior design.
  • Sustainability:
    • Awareness of sustainability practices and how they can be integrated into digital operations and marketing strategies.