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Client Care Representative

2 months ago


Calgary, Alberta, Canada Equitable Full time
**Client Care Representative (Bilingual) Job Description** A bilingual client care representative is needed to provide excellent service to internal and external clients, resolving life and critical illness insurance inquiries and working closely with other departments. Job Title: Client Care Representative (Bilingual)

As a Client Care Representative (Bilingual), you will be the face of our company, providing exceptional service to our clients and internal stakeholders. You will be responsible for resolving life and critical illness insurance inquiries, working closely with other departments to ensure seamless service delivery.

About the Role
  • Provide excellent service to internal and external clients, resolving life and critical illness insurance inquiries
  • Work closely with other departments to ensure seamless service delivery
  • Take ownership of effectively resolving inquiries using a thorough knowledge of our products
  • Develop strong relationships with internal and external clients
Requirements
  • Previous experience in a phone-based client care/service role is required
  • Previous experience in an insurance company or related medical field is an asset
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
  • Ability to handle high stress levels in a fast-paced production environment
  • Excellent verbal and written communication skills
What We Offer
  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year
  • Immediate enrollment in the company's pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite, full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration
How to Proceed

Please select the "Apply Now" option below to submit your application through our careersite. You will be required to complete an assessment and/or testing, and provide two professional references.

Complete your PLUM profile and complete the Plum Discovery Survey. Priority will be given to applicants who complete the survey.