Senior Configuration Analyst
4 weeks ago
Job Summary
The Senior Configuration Analyst will be a main player on the IT Service Management (ITSM) team with the key role of managing the day to day activities for the Enterprise Configuration Management process. Objectives include setting up the Configuration Management Database (CMDB), expanding use of the CMDB into other IT processes, aid in establishing a Configuration Management process, and establishing relationships with Configuration Item (CI) owners to enforce the process.This role will focus on Configuration Management but will also be involved in other aspects of the ITSM processes such as Asset, Change, Incident, Problem, Availability and Service Level Management. The primary responsibility will be setting up and maintaining the CMDB.
Job Description
What is the opportunity?
The Senior Configuration Analyst will be a main player on the IT Service Management (ITSM) team with the key role of managing the day to day activities for the Enterprise Configuration Management process. This role will focus on Configuration Management but will also be involved in other aspects of the ITSM processes such as Asset, Change, Incident, Problem, Availability and Service Level Management.
What will you do?
- Support the Senior Manager, Configuration Management Process Owner in the implementation of the CMDB
- Assist the Senior Manager, Configuration Management Process Owner with continual process improvement
- Collaborate with IT & Process Owners, and Process Stakeholders to gather and analyze needs, translating these needs into requirements
- Ensure the Configuration Management process is understood and adhered to
- Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories
- Resolve CI duplicates within the CMDB
- Work with Discovery/CMDB administrator to enable Discovery services or implement scripts required to process data feeds to update the CMDB, establish and support controls and procedures to review, assess, prioritize, & track compliance to requirements incorporated into tool and process designs
- Maintain process documentation, user guides and operational procedures
- Develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy, perform CMDB audits to ensure data completeness and quality, enable process adherence through reporting and dashboards
What do you need to succeed?
- Bachelor's Degree or Diploma in Computer Science, Information System or related field along with 5 to 7 years Configuration Management experience
- Experience in data analysis and management utilizing advanced Excel techniques
- Familiarity with Agile and SCRUM methodologies
- Experience in a large IT shared services organization with excellent interpersonal, communication, collaboration and documentation skills
- Ability to interact effectively with geographically and culturally diverse teams
- Understanding of Service Management processes
- ITIL v4 Foundations Certified
Nice to Have
- Familiar with CSDM
- Experience with ServiceNow
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to building close relationships with clients
Job Skills
Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time ManagementAdditional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TORONTOCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Technology and OperationsJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at
-
Senior Information Systems Analyst
3 weeks ago
Toronto, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full timeWe are requesting resumes for the following position: Senior Information Systems Analyst Resume Due Date: Friday July 14 th , :00PM EST) Number of Vacancies: 1 Level: MP4 (Senior) Duration: 5 Months L ocation : 700 University, Toronto Hours: 35 hours a week Job Overview Implement and maintain the multiple SAP instances that comprise the SAP...
-
Senior Guidewire Business Analyst
5 days ago
Toronto, Ontario, Canada Cognizant Full timeGuidewire Business Analyst At Cognizant, our global community sets us apart—an upbeat, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. Role Overview:...
-
Senior Business Analyst
1 week ago
Toronto, Ontario, Ontario, Canada First Derivative Full timeWe are hiring a Senior Business Analyst to join the team based in Toronto. The Senior Business Analyst will work with our clients in the Capital Markets space.You should be dynamic and nimble, a self-starter with experience working in an agile environment as well as leverage your excellent development, communication, and organizational skills.The role will...
-
Toronto, Ontario, Canada Investment Management Corporation of Ontario Full timeAt IMCO, our talent is among the best IMCO offers a uniquely stimulating and rewarding environment where you can help build and drive organizational transformation, all while seeking to challenge yourself, learn, and grow your career. We offer a culture of collaboration and passion, creating unwavering value for the clients we serve. Our vision is to be the...
-
Senior Financial Analyst
4 weeks ago
Toronto, Ontario, Ontario, Canada Kassen Recruitment Full timeOur client is seeking a qualified individual for the role of Senior Financial Analyst. This position will primarily focus on financial reporting, with a significant emphasis on acquisition accounting. The successful candidate will serve as a crucial finance partner for subsidiary companies, providing essential financial guidance to their senior...
-
Senior Data Analyst
1 week ago
Toronto, Ontario, Ontario, Canada Apex Systems Full timeSenior Data Analyst Apex Systems is a large staffing and consulting firm and we are looking for a Senior Data Analyst with strong SQL skills, UNIX platform experience, and financial knowledge to place at our client, a top Financial Institution. Client: Financial InstitutionContract/Perm & duration: 6-month Contract (Potential for extension)Location: Downtown...
-
Senior Analyst, Procurement
4 weeks ago
Toronto, Ontario, Canada Home and Community Care Support Services Full timeCARE AND BE CARED FOR - THIS IS YOUR HOME Are you a skilled procurement professional that strives for excellence and quality to create optimal value for the organization? Do you enjoy the challenge of leading large complex procurement initiatives? Are you passionate about exceptional health care and driven by a desire to help others? If so, take a look at...
-
Senior Business Systems Analyst
5 days ago
Toronto, Ontario, Canada Motion Recruitment Partners LLC Full timeOne of the largest financial institutions in Canada is looking to add a Senior Business Systems Analyst to their team on a 6 month contract. In this role you'll be responsible for working with confidential information and going through cases and analyzing documentation. You'll work on a small team leveraging tools such as confluence, Jira, Topteam. This...
-
Senior Financial Analyst
3 weeks ago
Toronto, Ontario, Canada Annualytix Financial Services Inc. Full timeAnnualytix Financial Services Inc. is a company dedicated to design, develop and implement the Financial Plan for individuals, families and business owners. We provide the best possible custom designed financial solutions for you, your family and your business. We give you the best rate guarantee for qualifying clients. We have the experience to ensure their...
-
Senior Business Financial Analyst
1 week ago
Toronto, Ontario, Ontario, Canada Robert Half Full timeOur client, a very successful law firm, is currently seeking a Senior Financial Business Analyst (FP&A) for their finance team This is a hybrid role in the downtown core (2 days in office).Reporting to the Manager, Financial Analysis , the Senior Financial Business Analyst (FP&A) will provide financial reporting, forecasting, financial modeling, and...
-
Senior Financial Analyst
2 days ago
Toronto, Ontario, Canada The National Ballet of Canada Full timeWhen applying for this position, please submit one PDF document that includes your cover letter, disclosing your salary expectations and updated resume to with the subject heading "Senior Financial Analyst" by no later than Monday May 6, 2024. About The National Ballet of Canada The National Ballet of Canada is one of the most exciting, innovative arts...
-
Senior Business Analyst
3 weeks ago
Toronto, ON, C6A, Ontario, Canada Swoon Full timeThe Senior Business Analyst will be pivotal in developing a data hub and user-friendly portal for natural climate solutions derived from wetlands . Collaborating with key stakeholders like architects and government bodies, the analyst will define and document business requirements, user stories, and test plans.Must-Have Qualifications:University degree in...
-
Senior Financial Analyst
4 weeks ago
Toronto, Ontario, Canada Toronto Hydro Corporation Full timeThe Senior Financial Analyst (SFA), Contract provides accurate and timely financial analysis, insights and advice related to business modeling and capital structuring options, data forecasting/ market validation of new project initiatives, and competitive analysis /benchmarking of industry peers. Acting as a strong business partner and team lead, the Senior...
-
Senior Analyst, Google Administration
4 weeks ago
Toronto, Ontario, Canada Canadian Broadcasting Corporation Full timePosition Title: Senior Analyst, Google Administration (T & I) (Hybrid)Status of Employment:PermanentPosition Language Requirement:English, FrenchLanguage Skills:English (Reading - B - Intermediate), English (Speaking - B - Intermediate), English (Writing - B - Intermediate), French (Reading - B - Intermediate), French (Speaking - B - Intermediate), French...
-
Senior Analyst
12 hours ago
Toronto, ON, C6A, Ontario, Canada National Bank Full time*** Please note that candidates can be based anywhere in Canada ***As a Senior Analyst in the Risk team at National Bank Independent Network (NBIN), you’ll be an expert in managing operational risk within the financial services industry. You will perform operational risk oversight of NBIN processes through various tasks and activities. With your problem...
-
Senior Financial Analyst
4 weeks ago
Toronto, Ontario, Canada Totem recruteur de Talent Full timeThe Opportunity Joining their team means reporting directly to the VP of Finance as a Senior Financial Analyst. In this role, you will play a crucial part in supporting the finance and reporting aspects of their multi-family real estate portfolio. You will closely collaborate with various business units, including Finance, Asset Management, Investments, and...
-
Senior SAP Business Analyst
2 days ago
Toronto, Ontario, Ontario, Canada InterEx Group Full timeJob Title: SAP PP/QM Senior AnalystAbout Us:We are a dynamic and innovative company seeking a highly experienced SAP PP/QM Senior Analyst to join our team. If you are passionate about driving excellence in SAP implementation, we want to hear from you.Requirements: 8+ years of experience: Proven track record in SAP S/4 HANA Manufacturing, including batch...
-
Senior Business Analyst, IT Business Liaison
1 month ago
Toronto, Ontario, Canada Canadian Broadcasting Corporation Full timePosition Title: Senior Business Analyst, IT Business Liaison - Distribution and Licensing Solutions (T & I) (Hybrid)Status of Employment:Contractee Long-Term (Fixed Term)Position Language Requirement:English, FrenchLanguage Skills:English (Reading - B - Intermediate), English (Speaking - B - Intermediate), English (Writing - B - Intermediate), French...
-
Senior Business Analyst
1 week ago
Toronto, Ontario, Ontario, Canada Imploy Full timeSenior Business AnalystAs a Senior Business Analyst, you will play a pivotal role in bridging the gap between IT and the business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to stakeholders. You will be responsible for analyzing business processes, identifying areas for improvement,...
-
Senior Claims Adjuster/Analyst
1 day ago
Toronto, Ontario, Ontario, Canada Facility Association Full timeJoin Our Team as a Senior Claims Analyst/Adjuster: Elevate Your Career in InsuranceAre you ready to make a significant impact in the dynamic world of insurance claims? We are seeking a driven and detail-oriented Claims Analyst/Adjuster with experience in AB and BI claims to join our team and play a pivotal role in our operations. As a Claims Analyst, you...