Senior Business Analyst, IT Business Liaison

Found in: beBee jobs CA - 2 weeks ago

Toronto, Ontario, Canada Canadian Broadcasting Corporation Full time
Position Title:
Senior Business Analyst, IT Business Liaison - Distribution and Licensing Solutions (T & I) (Hybrid)

Status of Employment:
Contractee Long-Term (Fixed Term)

Position Language Requirement:
English, French

Language Skills:
English (Reading - B - Intermediate), English (Speaking - B - Intermediate), English (Writing - B - Intermediate), French (Reading - B - Intermediate), French (Speaking - B - Intermediate), French (Writing - B - Intermediate)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:
:59 PM

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we're transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

This role is a hybrid work arrangement. Work schedule to be discussed with the hiring manager according to the guidelines defined by the department.

Your role

Distribution and licensing solutions include tools that facilitate the distribution of our content to our partners, the management of digital channels (FAST Channel programming and broadcasting), and the sale of our content.

Your role will involve analyzing business needs, documenting requirements, mapping data and workflow processes, change requests, and configuration. Additionally, you will need to translate business language into technical terms to bridge communication with various Technology and Infrastructure (T&I) teams.

In collaboration with the manager, you will have the following responsibilities:
  • Propose, lead, and conduct meetings or workshops with end users, project members, or suppliers to determine requirements.
  • Act as a liaison between end users, stakeholders, and different internal departments.
  • Assist partners in refining their vision.
  • Identify opportunities for improvement, gaps, and workflow optimizations, and document options clearly and consistently.
  • Participate in data mapping and migration.
  • Actively participate in multiple scrum teams to provide solutions iteratively and progressively.
  • Contribute to the creation and maintenance of various test/validation scripts based on client business processes and perform application testing to ensure compliance with CBC/Radio-Canada requirements.
  • Participate in user acceptance testing (UAT) sessions, guiding them to validate the application's functionality.
  • Ensure that non-compliance cases (bugs or gaps) are communicated to the supplier through the issue tracking system (e.g., Jira).
  • Configure the system to meet end user needs.
You will also coordinate team activities and regularly inform the responsible manager of risks and issues. Attention to detail is essential, and you must take the time to thoroughly understand needs or issues. Strong communication skills are required for interactions with various stakeholders, using technical terms with T&I team members and common terms with business partners.

The position may be based in Toronto or Montreal.

We are looking for a candidate with the following :
  • Bachelor's degree, college diploma, or equivalent
  • Five (5) years of experience in business process analysis roles
  • Certification: Business Analysis Professional (CBAP), International Institute of Business Analysis (IIBA), or Professional Business Analyst (PMI-PBA) - an asset
  • Demonstrated knowledge of methods for collecting, documenting, and analyzing information
  • Knowledge of digital distribution and broadcasting - an asset
  • Knowledge of the media industry - an asset
  • Familiarity with software management control mechanisms
  • In-depth knowledge of business analysis and technology solution concepts
  • Strong written and verbal communication skills, interpersonal relationships, and customer satisfaction
  • Ability to manage multiple initiatives simultaneously
  • Strong analytical skills and openness to finding solutions. Demonstrated creativity in devising technical solutions to meet client and project needs
  • Excellent stress and priority management
  • Flexibility, initiative, and dynamism
  • Ability to conduct discussions with a group of end users and with the supplier
  • Ability to work in a dynamic and collaborative environment with multiple different teams, while embracing change and new processes
  • Ability to travel within Canada
  • Bilingualism (French and English) in both spoken and written forms
Please note that the selected candidate will work in a multilingual environment, where work will be conducted in both official languages (French and English). It is expected that they will make the necessary efforts to adapt to this environment in the spirit of respect for all.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:
Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7

Number of Openings:
1

Work Schedule:
Full time

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