Team Lead Health Services Programs

1 week ago

Calgary, Alberta, Canada CPKC Full time

Lead a team of health services professionals to develop and implement medical fitness for duty and disability management programs for employees and candidates across the US and Canada.

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC, a truly North American railway. We move essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico.

The Team Lead, Health Services Programs oversees a multi-disciplinary team to support Health Services (HS) and Disability Management (DM) programs. This role involves administering, developing, delivering, analyzing, and managing systems related to medical fitness for duty and medical leaves in alignment with organizational objectives.

The position provides leadership to HS Analysts, Specialists, and Coordinators, guiding the implementation of HS/DM programs and administrative processes. As a strategic partner, the Team Lead offers business-oriented support for all HS/DM programs across various company levels and departments.

The role reports to the Director of Health Services & Disability Management and operates within defined guidelines.

Key Responsibilities:

  • Manage and lead Health Services Specialists, Analysts, and Coordinators
  • Hire, manage, and develop team members
  • Oversee vendors and ensure adherence to contracts
  • Provide escalated administrative support and guidance on Health Services program implementation
  • Develop and implement administrative procedures for Health Services policies and programs
  • Assist in developing and managing policies and programs related to medical fitness for duty
  • Represent the company in hearings and other forums related to Health Services Program delivery
  • Lead and collaborate with stakeholders to address and mitigate medical fitness for duty risks
  • Facilitate and participate in training development and delivery for Health Services and medical fitness for duty programs

Requirements:

  • Bachelor's Degree in Health Care Management, Systems, or a related field
  • Minimum two years of experience managing direct reports
  • Experience in program administration and third-party vendor management
  • Knowledge of Occupational Health program development and coordination
  • Proficiency in Health Care Management and Electronic Record Management Systems
  • Ability to work efficiently across functions
  • Strong verbal and written communication, interpersonal, and conflict resolution skills
  • Capability to handle medical confidentiality with tact and diplomacy
  • Proven ability to develop, implement, review, and monitor policies, programs, and best practices
  • Experience working with unionized workforces

What We Offer:

  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program

Additional Information:

As an employer with a North American presence, the possibility exists that the location of your position may be changed based on organizational requirements.

The successful candidate will need to successfully complete clearances.

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply.

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