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Bilingual Customer Support Specialist

2 months ago

Pickering, Ontario, Canada goeasy Full time
{"title": "Customer Support Representative", "description": "Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Support Representative to join our team at goeasy Ltd. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers across Canada.

Key Responsibilities:

  • Provide top-notch customer service and ensure that our customers receive a superior experience during every interaction.
  • Perform outbound or take inbound calls from customers to offer them pre-approved personal loans that match their needs.
  • Respond to customer questions and requests through telephone, chat, and email.
  • Identify customers' needs and efficiently resolve inquiries.
  • Take ownership of solving issues from start to finish.
  • Demonstrate comprehensive knowledge of our services.

Requirements:

  • Fluent in English and French.
  • 1-year experience working in inbound customer service or sales roles is preferred.
  • Financial services background is an asset.
  • Excellent verbal and written communication skills.
  • Proven interpersonal and organizational skills.
  • Strong attention to detail.
  • Excellent problem-solving skills.
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint).
  • Full-time availability to work on-site at our Pickering, ON office.

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why Join Us:

We believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard, and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.", "lang_code": "en"}