Customer Care Manager

3 weeks ago

Calgary, Alberta, Canada Boardwalk Full time

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more


We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we'd love to hear from you

Responsibilities:

Supervise and Direct Site Staff (Landscape, Maintenance, Cleaning, Security and Customer Care Associates)

Liaise with H.R. to fill job vacancies

Conduct final interviews for new site Associates

Complete orientations for new hires on site, orient all staff with occupational health and safety polices, complete forms as necessary.

Conduct required performance reviews, conduct regular meetings with staff as required.

Reward, encourage, and motivate staff. Manage disciplinary action as required.

Schedule work shifts; approve overtime. Review and verify staff hours worked for payroll.

Ensure Quality of building interiors and exteriors. Conduct Site visits and inspect suites between residents.

Prepare for quarterly "Vice President of Quality Control Inspections".

Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory.

Coordinate advertising as required

Analyze current market conditions and make recommendations accordingly (rental rate, pay scale, etc.)

Ensure appropriate, ongoing building administration. Maintain weekly spreadsheets. Regulate specific and overall site costs. Review building operation checklists and update building statistics on an ongoing basis.

Develop professional relations with Tenants. Respond in a timely fashion to tenant concerns, questions, etc.

Coordinate default administration.

Update Leaders on an on-going basis. Communicate in a timely fashion through telephone and email.

Conduct Financial Analysis. Monitor spending and revenues. Prepare budgets. Analyze financial statements for buildings. Conduct appropriate market research.

Is responsible to ensure health & safety is an integral part of our daily operations including providing an example for others by always directing and performing work in a safe manner, conducting inspections for unsafe acts and conditions and ensure prompt corrective action, holding regular safety meetings to review safety conditions and general safety policies and participating in the investigation all workplace incidents.

Complete all required administration for the position on a tablet

Experience and Educational Requirements:

Previous Leadership experience an asset.

Property Management Experience an asset.

Post-secondary education required

Technical Requirements:

Advanced computer skills; Excel, Word and other Office 365 functions.

Ability to learn internal systems.

Familiarity with computer tablets is an asset

Non-Technical Requirements:

Excellent leadership and motivational skills

Dedicated to building better communities for all our Customers and surrounding communities

Strong commitment to providing excellent customer service to fellow associates

Ability to handle sensitive information and maintain utmost confidentiality at all times

Proven analytical skills

Excellent listening and telephone skills

Effective organizational and planning skills

Ability to work independently and with other associates in a team environment

Ability to multi-task and prioritize (excellent time-management skills)

Demonstrate a positive attitude, enthusiasm and assertiveness

Willingness to complete rotating on-call shift as scheduled

Interested applicants are invited to submit a cover letter and resume.


We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.

___________________________________________________________

Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life


Deeply rooted in family spirit and humility, Boardwalk's five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of 'treat others as you would like to be treated,' 'be good,' 'love community' and 'have fun,' we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.


We hope these values speak to you as they speak so meaningfully to us


As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.


Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.

___________________________________________________________

Diversity, Equity and Inclusion Commitment Statement

We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.


Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.


We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.

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