Customer Care and Inventory Representative

1 week ago

Calgary, Alberta, Canada Nufarm Limited Full time
Customer Care Specialist (9478)
Requisition ID 9478- Posted - Canada - Calgary - Customer Service - Nufarm
It's about sunshine and rain, early mornings and hard work. Nufarm is the dependable partner behind thousands of agricultural success stories.

Every day, growers around the world turn to our products and our people to help with the challenges of fighting disease, weeds and pests, and to increase crop yields.

We're looking to engage a proactive and customer centric Customer Care Specialist for the Canadian market.

Someone responsible for bringing value-added services to customers by responding to customer requests and questions regarding service, products and account information in a timely, courteous and professional manner.

This role will sit in our Calgary, AB office. Receives orders via phone, email, EDI, and follows procedures for data entry, through shipment and invoice. Analyzes and rectifies customer concerns using established procedures, as well as drawing on general business acumen.
Coordinates the order process through communications with Customers, Demand Planning, Sales, Warehousing & Logistics, Finance, and others. Warehousing & Logistics, IT, Quality personnel.
Works in conjunction with account managers and other business functions to meet customer needs.
Facilitates inventory allocations.
Coordinates the order process through communications with Customers, Demand Planning, Sales, Warehousing & Logistics, Finance, and others.
Communicates with outside warehouses and toll sites to facilitate order shipment.
Handles customer complaints and notifies the appropriate personnel.
Provides support, guidance and product knowledge to internal and external customers.
Participates in training/seminars to build knowledge of Nufarm's Canadian portfolio, general processes and self-development.
Assists in performing general system data maintenance as established by Management.
Assists in developing and documenting Customer Service processes and procedures.
Provides support and assistance to Customer Service team members.
Project management opportunities when available.

You're an excellent communicator who is proactive and adapts easily who brings at least 1-5 years prior experience in Customer Service in a manufacturing environment.

The ideal candidate will hold a degree in business or a related field. You're comfortable challenging existing processes and help to create new ones. You're well versed in business ERP applications and you have strong Microsoft Office and Excel skills. We are an equal opportunity employer, and we value diversity. We are committed to building an inclusive environment for all Nufarm employees.
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