Senior Partner Operations Manager
2 months ago
We are seeking a highly skilled and experienced Senior Partner Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing and optimizing the performance of third-party service providers to ensure consistent, world-class support for couriers operating within our network.
Key Responsibilities- Manage vendor performance, address escalations, and ensure alignment with company standards.
- Foster strong relationships with external partners and internal stakeholders.
- Participate in medium-term planning to align external partners' capabilities with our expansion and growth strategy.
- Lead vendor performance reviews, including daily stand-ups, escalation reviews, and KPI assessments.
- Conduct weekly vendor meetings with leadership to review performance, discuss issues, and track action items.
- Ensure adherence to CPO and Service Level (SVL) goals across all support channels.
- Monitor and improve agent-level performance through scorecards and corrective actions.
- Oversee financial processes, including PO initiation and invoice reconciliation with finance, ensuring adherence to forecasts.
- Maintain consistent communication with internal teams, ensuring any issues are escalated and addressed swiftly.
- Collaborate with vendors to negotiate playbook changes and performance improvements.
- Provide insights and recommendations for executive meetings and track continuous improvement initiatives.
- Conduct audits on program updates, SOWs, and playbooks to ensure successful implementation and compliance.
- Analyze vendor performance trends to drive operational improvements and ensure contract KPI adherence.
- Proven experience in driving operational performance and managing external partners.
- Ability to influence and negotiate with stakeholders, ensuring the successful delivery of business outcomes.
- Strong ability to manage multiple, complex issues while providing clear, strategic solutions.
- Experience in reviewing processes and making improvements based on data-driven insights.
- Excellent written and verbal communication skills, with the ability to lead teams and address senior stakeholders effectively.
- Confident presenting to leadership and managing cross-functional teams.
- Ability to drive both short-term operational improvements and medium-term strategic plans.
- Comfortable leading day-to-day vendor performance monitoring while contributing to broader organisational goals.
- Ability to work effectively across different geographies and adapt to varying stakeholder needs.
At JET, we offer a dynamic and inclusive work environment where you can grow and develop your skills. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Winnipeg, Manitoba, Canada Takeaway Full timeJob Title: Senior Partner Operations ManagerAbout the Role:We are seeking a highly skilled Senior Partner Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing and optimizing the performance of third-party service providers to ensure consistent, world-class support for couriers operating within...
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