Sr. Partner Operations Manager
4 weeks ago
As a Senior Partner Operations Manager at JET, you will oversee and optimize the performance of third-party service providers to ensure consistent, world-class support for couriers operating within the Delco network.
You will maintain strong relationships with these partners and collaborate closely with internal teams to drive continuous improvements in service quality and efficiency.
- Manage vendor performance and address escalations to ensure business outcomes and courier experiences align with company standards.
- Foster strong relationships with external partners and balance issue management with internal stakeholders.
- Participate in medium-term planning to align external partners' capabilities with the company's expansion and growth strategy.
- Lead vendor performance reviews and conduct weekly meetings to review performance and track action items.
- Ensure adherence to CPO and Service Level goals across all support channels.
- Monitor and improve agent-level performance through scorecards and corrective actions.
- Oversee financial processes, including PO initiation and invoice reconciliation with finance, ensuring adherence to forecasts.
- Maintain consistent communication with internal teams and escalate issues swiftly.
- Collaborate with vendors to negotiate playbook changes and performance improvements.
- Provide insights and recommendations for executive meetings and track continuous improvement initiatives.
- Conduct audits on program updates, SOWs, and playbooks to ensure successful implementation and compliance.
- Analyse vendor performance trends to drive operational improvements and ensure contract KPI adherence.
- Be available during peak business times to address demand and travel internationally to vendor locations to ensure on-site management and foster strong working relationships.
Key Qualifications:
- Proven experience in driving operational performance and managing external partners.
- Ability to influence and negotiate with stakeholders to ensure successful delivery of business outcomes.
- Strong ability to manage multiple, complex issues while providing clear, strategic solutions.
- Experience in reviewing processes and making improvements based on data-driven insights.
- Excellent written and verbal communication skills, with the ability to lead teams and address senior stakeholders effectively.
- Confident presenting to leadership and managing cross-functional teams.
- Ability to drive both short-term operational improvements and medium-term strategic plans.
- Comfortable leading day-to-day vendor performance monitoring while contributing to broader organisational goals.
- Ability to work effectively across different geographies and adapt to varying stakeholder needs.
JET Values:
JET is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.
-
Senior Consultant/Manager, SR&ED Expert
1 month ago
Winnipeg, Manitoba, Canada BDO Full timePutting People FirstBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of collaboration and growth.Your OpportunityOur Winnipeg...
-
Aero Operations Manager
2 weeks ago
Winnipeg, Manitoba, Canada Standard Aero Full timeBuild a Rewarding Career with Standard AeroWe are seeking an experienced Aero Operations Manager to join our team at Standard Aero. In this role, you will oversee and mentor the Planning Group to ensure a high level of proficiency and development.Responsibilities:Create and maintain a level loaded Master Production Schedule.Ensure a consistent handoff of...
-
Logistics Operations Manager
1 week ago
Winnipeg, Manitoba, Canada The North West Company Full timeAt The North West Company, we are seeking a Logistics Operations Manager to coordinate our outbound transportation services for Canadian operations.This is an exciting opportunity to join a dynamic and diverse culture that offers growth and development throughout the company. We offer a competitive salary of approximately $90,000 per year, based on industry...
-
Senior Operations Manager
1 week ago
Winnipeg, Manitoba, Canada Canadian Orthodontic Partners Full timeCanadian Orthodontic Partners: A Leader in Patient CareWe are seeking an exceptional Senior Operations Manager to join our team at Canadian Orthodontic Partners.About UsAs a leading provider of orthodontic services, we pride ourselves on delivering personalized treatment and exceptional patient care. Our commitment to excellence is reflected in our...
-
Winnipeg, Manitoba, Canada High Cliff Partners Inc. Full timeHigh Cliff Partners Inc. is seeking a seasoned IT Program Director to lead their Manitoba-based project with a strong background in Utilities experience.This remote work opportunity requires occasional travel, and the ideal candidate will possess extensive experience in the Utilities sector, backed by a proven track record of successful program management...
-
Strategic Human Resources Partner
2 weeks ago
Winnipeg, Manitoba, Canada WRHA Corporate Full time**Job Overview:**We are seeking a highly skilled Strategic Human Resources Partner to join our team at WRHA Corporate.**Salary:** $85,000 - $110,000 per annum, depending on experience.**Key Responsibilities:**Provide human resources management services and advice to internal clients and stakeholders to support strategy, planning and operations by advising on...
-
Operations Manager
1 month ago
Winnipeg, Manitoba, Canada Equest Full timeJob Title: Operations ManagerJob Summary:As a key member of the management team at EVRAZ North America, the Operations Manager plays a vital role in ensuring the smooth operation of our industrial manufacturing facilities. This position requires a strong leader who can coordinate site operations, including sales, production, purchasing, customer service, and...
-
Marketing Business Partner
1 month ago
Winnipeg, Manitoba, Canada Civica Full timeWe're Civica, a leading GovTech champion delivering critical services for citizens worldwide. Our software helps over 5,000 public bodies across the globe, serving over 100 million citizens.Our aspiration is to support the needs of citizens and public sector organisations every day. Building on 21 years of continuous growth and success, we're at a pivotal...
-
Strategic HR Business Partner
2 weeks ago
Winnipeg, Manitoba, Canada Supremex Inc. Full timeCompany OverviewSupremex Inc. is a leading manufacturer of paper products, with a strong presence in the Canadian market. As a trusted business partner, we are committed to providing our employees with a positive and supportive work environment.Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.Job DescriptionWe are seeking...
-
Senior System Administrator
3 weeks ago
Winnipeg, Manitoba, Canada CP Full timeJob Title: Sr. System AdministratorAs a highly skilled Sr. System Administrator, you will be responsible for the daily operation and maintenance of the company's IT infrastructure, ensuring maximum uptime and efficiency. Your duties will include, but are not limited to, server management, network administration, and troubleshooting technical issues. Key...
-
Senior Operations Manager
1 month ago
Winnipeg, Manitoba, Canada Alexander Dennis Limited Full timeAbout the RoleThe General Manager is a senior leadership position responsible for overseeing all business operations at Alexander Dennis Limited's North American office. This role requires a strategic leader who can drive business growth, improve operational efficiency, and ensure excellent customer service.Key ResponsibilitiesDevelop and execute annual and...
-
P2P Analyst
1 month ago
Winnipeg, Manitoba, Canada Loblaw Companies Limited Full timeThe P2P Analyst will play a key role in driving standards, simplification, and implementing process improvement initiatives to improve end-to-end Supplier Management at Loblaw Companies Limited. Reporting to the P2P Manager / P2P Sr. Manager, the P2P Analyst will learn and support our business partners in five key areas of Finance, including Costing, EDI,...
-
HR Business Partner
3 weeks ago
Winnipeg, Manitoba, Canada Compassionate Care Home & Hospital Services Inc Full timeAbout the RoleWe are seeking a highly skilled HR Business Partner to join our team at Compassionate Care Home & Hospital Services Inc.The successful candidate will be responsible for providing strategic HR support to our management team, ensuring the effective implementation of HR policies and procedures.Key Responsibilities:Plan and control budget and...
-
Financial Operations Manager
3 weeks ago
Winnipeg, Manitoba, Canada CB Canada Full timeCareer Opportunity:Job Title: ControllerCandidates who thrive in dynamic, high-pressure environments with a strong emphasis on integrity, reliability, and leadership will excel in this role. As a Controller at CB Canada, you will oversee the accounting and clerical department, planning and directing all operational functions. Your responsibilities will...
-
HR Business Partner
1 month ago
Winnipeg, Manitoba, Canada Testing four company Full timeJob SummaryWe are seeking a highly skilled HR Business Partner to join our team at StandardAero. As a key member of our Human Resources department, you will provide strategic support to our business leaders, driving organizational excellence and employee engagement.Key ResponsibilitiesPartner with business leaders to develop and implement HR strategies that...
-
Program Development and Operations Manager
1 week ago
Winnipeg, Manitoba, Canada CAHRD Centre for Aboriginal Human Resource Development Inc Full timeJob DescriptionA challenging opportunity to join the CAHRD Centre for Aboriginal Human Resource Development Inc. as a Program Development and Operations Manager.Company OverviewThe CAHRD Centre for Aboriginal Human Resource Development Inc. is a dedicated organization focused on integrating an Indigenous perspective into its operations, services, and...
-
Senior Operations Manager
1 week ago
Winnipeg, Manitoba, Canada DyTerra Full timeAt DyTerra, we specialize in whole goods and parts sales, service work including inspections, repairs and remounts, light manufacturing, and design-build fertilizer construction projects.We are seeking a skilled Senior Operations Manager to lead our operations team and drive growth through active leadership. This is a great opportunity for a strong leader...
-
Human Resources Business Partner
2 weeks ago
Winnipeg, Manitoba, Canada Shoppers Drug Mart Pharmaprix Full timeWe are seeking a highly skilled Human Resources Business Partner to support our SDM stores in the GTA North region. As this is a field HR position, there will be frequent travel throughout the GTA North region.The Human Resources Business Partner is an internal consultant/advisor to regional resources and Associate-Owners for all Human Resources Management...
-
Logistics Operations Manager
2 weeks ago
Winnipeg, Manitoba, Canada LINK-X TRANSPORT INC. Full timeAs a Logistics Operations Manager at LINK-X TRANSPORT INC., you will oversee the operational logistics of our organization, ensuring the efficient movement of goods and resources.About the RoleWe are seeking a skilled and experienced professional to join our team as a Logistics Operations Manager. In this role, you will be responsible for coordinating the...
-
Restaurant Operations Manager
1 week ago
Winnipeg, Manitoba, Canada Apna Spicy Hut Full timeJob Title: Restaurant Operations ManagerAbout Us: Apna Spicy Hut is a leading food service establishment that prides itself on providing exceptional dining experiences to our customers. We are currently seeking a highly skilled and experienced Restaurant Operations Manager to join our team.Job Summary: As a Restaurant Operations Manager at Apna Spicy Hut,...