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host/cashier - asian sushi bar

2 months ago

Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full time
Job Title: Host/Hostess About Us: Hard Rock International is a world-renowned brand that embodies the spirit of rock 'n' roll. We're seeking talented individuals to join our team and help us deliver an exceptional guest experience. Job Summary: We're looking for a charismatic Host/Hostess to join our team. As a Host/Hostess, you will be the first point of contact for our guests, ensuring they feel welcome and valued throughout their dining experience. You will be responsible for managing reservations, seating guests, and providing exceptional customer service. Responsibilities: • Manage reservation system to retain guest preferences and pre-assign seating when necessary • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting • Escort guests to tables and assist in seating, present menus, and extend pleasantries • Offer a cordial farewell to every guest, thanking them for dining and inviting them back • Communicate constantly with management and service staff to ensure efficient operations • Maintain positive relations with guests at all times • Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code • Answer restaurant telephone courteously and efficiently • Speak to guests' and co-workers using clear, appropriate, and professional language • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible • Engage guests in conversation regarding their stay, property services, and area attractions/offerings • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests • Maintain cleanliness of work areas throughout the shift • Notify management of maintenance repair issues • Perform all other job-related duties as requested Qualifications: • Must be at least 19 years old • Performs duties which require bending & reaching • Standing or moving, for up to 8+ hours • Ability to turn or twist body parts in a circular motion • Maintains a well-groomed appearance • Follows all uniform guidelines • Practicing all general safety & sanitation standards • Recycling products, where possible • Remaining calm in a hectic, fast-paced atmosphere • Demonstrating a high level of organization, attention-to-detail, and a sense-of-accountability • Displaying a positive and outwardly friendly attitude toward guests and co-workers • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Skills: • Must possess strong listening skills Physical Demands: • Ability to stand and sit for extended periods of time • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell • The employee must frequently lift and/or move 50 pounds or more • Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus