Customer Service Representative
4 weeks ago
As a key member of our Support Centre team, you will play a vital role in delivering exceptional customer experiences for Laura Canada. Your primary responsibility will be to respond to user service calls and resolve their issues in a timely and efficient manner, adhering to our service level agreements.
Your key responsibilities will include:
- Routing Level 2 and 3 support requests to the appropriate person and informing users of the process.
- Logging all support requests with the necessary details and routing them to the correct groups and/or person.
- Diagnosing and resolving issues within service level agreements.
- Contributing to the solutions knowledge bank.
- Alternating with other team members on various support tasks.
To succeed in this role, you will need to possess:
- Excellent knowledge of Microsoft Office, Windows, and Apple products.
- Basic network communication knowledge.
- Organized, resourceful, and detail-oriented skills.
- An understanding of PC hardware operations.
- Strong customer service and communication skills.
- Strong troubleshooting skills.
- Part-time availability.
- Bilingual in French and English (written and spoken to communicate with internal partners across Canada).
- Weekend availability.
At Laura Canada, we pride ourselves on delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion. If you share our commitment to excellence and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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