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Customer Experience Associate
2 months ago
We're seeking a customer-focused professional to join our team in Canada. As a key member of our branch, you will be responsible for delivering exceptional customer experiences, completing a broad range of financial transactions, and promoting TD's products and services.
**Key Responsibilities:**
- Create an exceptional customer experience with every interaction and contribute to the ongoing improvement of the branch customer experience
- Complete a broad range of financial transactions in an accurate and efficient manner
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
**Accountabilities:**
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services and banking capabilities
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct
**Requirements:**
- High School diploma and/or 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred
**About TD:**
TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. We're committed to being a leader in customer experience and building capabilities to shape the future of banking.
**Our Total Rewards Package:**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
