Workforce Planner

Found in: beBee jobs CA - 2 weeks ago

Toronto, Ontario, Canada Legal Aid Ontario Full time


Provide support in the day-to-day management of the Toronto District with respect to staff and per diem court scheduling and resources planning, reporting, and business forecasting and analysis.

The Workforce Planner will work closely with the Toronto District Management team, its staff, and per diems to ensure an everyday seamless continuum of services for LAO's vulnerable, marginalized, and at-risk clients.


Home Location:
Toronto District Office

Secondary Location(s): Toronto District

Reporting to:
Manager, District Operations

Salary is pending review by the OPSEU District Joint Job Evaluation Committee

  • Develop an enhanced understanding of current scheduling practices.
  • Build daily family and criminal court schedules and designate shifts to staff and per diem duty counsel
  • Build Weekend and Statutory Holiday (WASH) Court schedules and designate shifts to staff and per diem duty counsel
  • Work closely with the mangers of legal services in managing time-off requests and absenteeism in a timely fashion
  • Review existing scheduling and staffing processes, and identify opportunities for improved efficiencies, including schedule rotation, hours of operation, and employee and per diem staffing for each line of business in Toronto criminal and family court
  • Assign per diems to shifts through Service Integration
  • Create forecasts by analyzing past work volumes, staffing patterns, and any other factors to employ future staffing levels that will enable distinctive, efficient client service experiences across all lines of business
  • Maintain and review holiday patterns with the management team to ensure that holidays are effectively covered
  • Maintain accurate staffing data, analyze staffing levels and make recommendations for long-term staffing plans based on service levels and evolving service channels
  • Work cross-functionally with other managers in the department to resolve service-impacting issues
  • Provide detailed weekly and monthly scheduling reports and updates to the management team
  • Build and maintain per diem duty counsel rosters for Toronto District court sites and foster rapports with per diem duty counsel
  • Other tasks and duties as required
  • Experience in staff scheduling, minimum 3 years
  • Demonstrated knowledge of forecasting, reporting, business analytics, minimum of 3 years experience
  • Knowledge of court processes, staffing requirements and business needs
  • Strong computer skills that include proficiency Word, Power Point and advanced proficiency in Excel; Advance to Expert Pivot table experience
  • Excellent ability to communicate with various management levels and court stakeholders
  • Strong communication skills; must be accustomed with delivering training and presentations
  • Demonstrated flexibility and ability to adapt to fast and changing needs
Organizational Competencies Expected

  • Client Focus
  • Adaptability and Flexibility
  • Personal Motivation and Accountability
  • Focus on Quality and Best Practice
  • Problem-Solving and Advanced Analytical Skills
  • Organizational Awareness
  • Teamwork and Collaboration


As per the requirements of the Collective Agreement governing this position, first consideration is given to current OPSEU member applicants.

Only those candidates selected for an interview will be notified.

Please note that all applicants are encouraged to provide a valid email address for communication purposes.

Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn.

As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to LAO? You will need to create a profile AND then apply for the position.
Already have an Njoyn account? Just sign in and select "my jobs" to apply.
Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call or email:

Note:

If a permanent employee, currently represented by OPSEU, is the successful candidate for this opportunity, they will return to their home position at the conclusion of this assignment, if the positon continues to exist.

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