Workforce Planner

4 weeks ago

Toronto ON, Canada Peninsula Employment Services Limited Full time

About Us

Peninsula Employment Services Limited (“Peninsula”) is a provider of external human resources solutions, including employment relations advice and health and safety advice to small and medium-sized businesses located throughout Canada. Peninsula is a division of Peninsula Business Services Limited, based in Manchester, England. Peninsula currently operates in the U.K., Ireland, Australia, New Zealand and most recently, Canada, and employs over 3,000 people globally. Peninsula opened its Canadian office in September 2017.

The Role of the Workforce Planner

Working within the sales departments this role will take full ownership of the allocation of HR and H&S support on all sales opportunities through varies sales channels, ensuring that each resource is utilized to its full capacity. Provide a first class telephone service to our clients, ensuring the client's needs are assessed and dealt with in accordance with our call handling requirements.

Day-to-Day Duties and Responsibilities

  • Plan sales support allocations.
  • Manage vacation requests, adhering to team level and function level holiday caps.
  • Ensure all BrightHR data is maintained, including sickness records and accompanying documentation.
  • To monitor all incoming appointments and cancellations and ensuring prompt and accurate allocation.
  • To maintain an accurate record of appointments through our CRM System Salesforce and other systems as may be needed. This will require close monitoring and accurate completion of staff movement, diary system and weekly/daily sales figures.
  • To utilize available records, to identify statistics that will benefit the growth and success of the team. For example, sales communication channels and conversions with and without supports.
  • To ensure that appropriate times is provided to each appointment and that the support teams are attending meetings for the allotted time.
  • To liaise closely with the Business Development Mangers to ensure that they are utilizing this resource and using to the benefit of the growth of the business.
  • Forge strong relationships across the Sales departments to ensure that there is clear lines of communication for the allocation and usage of sales supports.
  • Utilizing salesforce and various inhouse systems
  • Working within SLAs in terms of call handling times and quality standards
  • All other tasks deemed necessary by management.

This list of duties are intended as a general indication of the main responsibilities of the role, it is not an exhaustive list and does not include detailed instructions as to how the tasks are undertaken. The above describes the framework within which the post holder will operate and is subject to review.

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