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Social Services Case Manager

2 months ago

Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

The City of Ottawa's Community & Social Services department is responsible for delivering a range of social services to support individuals and families in need. As a Social Services Case Manager, you will play a critical role in assessing the needs of clients, determining eligibility for various programs and services, and providing support in personal, social, and employment planning.

Key Responsibilities
  • Assess client needs and develop personalized service plans
  • Determine eligibility for social services programs and services
  • Provide information on program criteria and required documentation
  • Make referrals to internal and external resources
  • Support clients in personal, social, and employment planning
  • Use various provincial and regional applications to manage client cases
Requirements
  • Completion of a 2-year college diploma in a Human Services curriculum
  • Minimum of 12 months of experience in social services programs
  • Knowledge of applicable federal, provincial, and municipal legislation, policy, procedures, and programs
  • Special needs/requirements of Ontario Works participants and other Social Services clients
  • Programs and services for Ontario Works participants and other Social Services clients
  • Assessment, interviewing, and counseling techniques
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers
Competencies, Skills, and Abilities
  • Interpret legislation, policy, and procedures
  • Take initiative, solve problems, and resolve conflict
  • Make independent decisions
  • Work in a team environment
  • Work with a computerized support system
  • Demonstrate sound judgment
  • Establish effective working relationships with people of diverse social, economic, and ethnic backgrounds
  • Assess and refer clients to appropriate services
  • Provide employment counseling
  • Perform crisis intervention
  • Resourceful and innovative
  • Effective interpersonal skills
  • Effective organizational skills
  • Flexible and adaptable
  • Demonstrate tact, empathy, sensitivity, and discretion
  • Work in a stressful environment
Language Requirements

The successful candidate will be required to meet the language requirements for the position, which may include English, French, or bilingual competencies.

Police Record Check

The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.