Customer Service Manager FT

4 days ago

Salmon Arm, Canada Walmart Canada Full time
Job Title: Front End Operations Coordinator Company: Walmart Location: Salmon Arm, BC Job Summary:

As a Front End Operations Coordinator, you will play a critical role in ensuring exceptional customer service and driving customer loyalty. You will be responsible for coordinating front-end operations, ensuring compliance with company programs, and maintaining operational standards.

Key Responsibilities:
  • Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, and emergency codes.
  • Handle customer and associate concerns and provide guidance as required.
  • Monitor front-end associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
  • Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs, and initiatives.
  • Oversee purchase, return, and exchange transactions, and assist with the correction of errors, providing approvals, and verifying processes to meet company guidelines.
  • Ensure all EAS systems are functioning to standard, including cashiers deactivating and greeters handling issues appropriately.
  • Prepare registers for opening and closing daily, and support cashiers by providing change as needed, while maintaining front-end cash levels and supporting process by completing audits on register accuracy.
  • Oversee and promote all company sponsor programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs.
Requirements:
  • Minimum rate of pay: $17.85
  • Rate of pay will be determined based on relevant experience
Minimum Qualifications:

Outlined below are the required minimum qualifications for this position.

Preferred Qualifications:

Outlined below are the optional preferred qualifications for this position.

Accommodation:

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

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