IT Support and Systems Analyst Specialist

4 weeks ago

Port Hawkesbury, Canada Port Hawkesbury Paper LP Full time

Port Hawkesbury Paper is seeking an IT Support and Systems Analyst Specialist. Reporting to the IT Manager, this role involves providing daily technical support to end-users, offering frontline assistance with existing systems, and collaborating with software vendors and users to improve the company's IT infrastructure.

The ideal candidate will have a degree in information technology, computer science, business administration, or a related field. Experience in IT support, systems analysis, or a similar role is beneficial. Strong knowledge of Microsoft Suite, Teams, PowerBI, PowerAutomate, PowerApps and SQL programing language.

Responsibilities:

  • Provide first-line technical support to end-users, including troubleshooting hardware, software, and network issues. Assist with installations, configurations, and maintenance of IT equipment.
  • Work with vendors to maintain existing systems and participate in IT projects, including system upgrades, software rollouts, or process improvements.
  • Record and manage incidents in a helpdesk system, ensuring timely resolution.
  • Create and maintain documentation, such as procedures for IT governance and knowledgebase articles for troubleshooting.
  • Provide clear communication between business departments and software vendors. Coordinate meetings to gather requirements and validate solutions.

Skill/Competency Requirements:

  • Ability to work safely in a team environment.
  • Strong understanding of computer hardware, operating systems, software applications, and networking. Ability to troubleshoot and resolve technical issues.
  • Strong SQL skills and experience working with databases.
  • Knowledge in Microsoft Office 365 suite, including Teams, Power Apps, Power Automate, and Power BI and willingness to learn more.
  • Basic project management skills, with the ability to coordinate tasks and manage timelines effectively.
  • Ability to work collaboratively with cross-functional teams and communicate effectively with users at all levels of the organization.
  • This position requires 24-hr on-call duties for one week every four weeks.
  • Additional hours may be required, especially when resolving technical issues or supporting critical systems.

Qualified applicants should email their resume and cover letter to . All applications must be received no later than May 31, 2024. We thank all applicants for their interest; however, only those considered for an interview will be contacted. Selected applicants will proceed through an assessment and interview process.

Port Hawkesbury Paper is a forward-looking natural resources company committed to operating at the highest safety standard while caring for the environment and empowering our people to deliver top-quality products & customer service. We see integrity at the core of every relationship and a key principle as we strive for excellence in all we do in an everchanging world. As a relatively small non-hierarchical organization, we deliver big results with no red tape. We are a leader in Thermal Mechanical Pulp and Supercalendered paper production in North America. Port Hawkesbury Paper's approach to business and environmental sustainability creates an economic cornerstone for Eastern Nova Scotia.

At Port Hawkesbury Paper, diversity means understanding, recognizing, and valuing the differences that make each person unique. We see inclusion as an essential part of our productivity, creativity, innovation, and competitive advantage. We strive for a fair and equitable recruitment process, where hiring decisions are based on the qualifications and experience of each applicant.

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