IT Support Specialist

1 week ago

Port Coquitlam, Canada Westcoast Family Centres Full time

We are proud and honoured to offer services on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), Sel̓íl̓witulh (Tsleil-Waututh), Kwikwetlem (kʷikʷəƛ̓ əm) First Nations.

**Opportunity**:
The IT Support Specialist will provide support to Westcoast’s different worksite locations, as agreed upon by the IT Support Specialist and the IT Lead, or their incumbent.

**Responsibilities**:

- Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
- Install and configure appropriate software and functions according to specifications.
- Perform systems/network administration: manage servers, backups, network services, users, etc.
- Ensure security and privacy of networks, computer systems, and data.
- Provide orientation and guidance to users on how to operate software and computer equipment.
- Provide training to staff (e.g., lunch and learns or 1:1) as needed.
- Create and maintain knowledge base.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Diagnose and resolve PC desktop with hardware, software, and network issues (repair or replace parts, debugging, etc.).
- Provide end user support to staff across several remote offices, utilizing remote access software.
- Maintain accurate inventory of IT equipment.
- Co-ordinate IT ad-hoc projects.
- Conduct other duties as required.

**Skills You Bring**:

- A customer-service oriented outlook when supporting staff.
- Strong communication (written and verbal).
- Problem-solving outlook when faced with new opportunities.
- Excellent interpersonal skills.
- Confident working autonomously, with a high degree of composure and sound judgement.
- Planning and organization skills.
- Background in the non-profit sector an asset.

**Requirements**:

- Degree or Diploma in Computer Science and 1 year of experience (a combination of education and experience will be considered).
- Working knowledge of Office 365 administration.
- Familiarity with Windows Server 2012 & up, and Active Directory (AD) administrative tools.
- Must be able to commute to different worksites within the Lower Mainland.
- Satisfactory Criminal Record Check

**Why Work for Westcoast**:
Be part of a grassroots community-based agency committed to developing and strengthening our community together. As a Westcoast employee, you will benefit from:

- An opportunity to be a part of a hands-on mentoring experience, through role-modeling and
- Making a difference in your local
- A chance to do meaningful work with a committed team of professionals.
- Contribute to our commitment to being an inclusive and culturally safe environment for all.
- Join us in being allies to Indigenous peoples, on our journey to reconciliation.

**About Westcoast Family Centres**:
Westcoast Family Centres Society ('Westcoast’) is a multi-service community-based non-profit organization delivering child-centered, evidence-based programs and services to children and families in the Lower Mainland. Our mission is to strengthen and develop healthy relationships between children, their families, and their communities. Our programs and services aim to address the unique and varied challenges faced by vulnerable families.

Joining the Westcoast team is an opportunity to be a part of a team where your skills and knowledge will make a positive impact in the lives of children and families. Westcoast takes pride in creating inclusive spaces, where its diverse workforce can thrive.

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