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ICT Customer Support

2 months ago

Winnipeg, Manitoba, Canada Bell Full time

Job Title: ICT Customer Support - Deployment Technician

Company: Epic Information Solutions, a proud part of the Bell MTS family of companies

Location: Winnipeg, Manitoba

Job Type: Temporary - Full Time

About Us: Epic specializes in delivering a full suite of IT services to help Manitoba businesses succeed. We challenge our people every day to embrace change and innovation, and we constantly invest in our people.

About the Job: We're looking for innovative, flexible, team-oriented individuals with an appetite for the excitement and constant changes of the IT industry. As an ICT Customer Support - Deployment Technician, you will be responsible for deploying new workstations, providing one-on-one end-user support and problem resolution, and accurately logging information and resolutions.

Key Responsibilities:

  • Deploy new workstations, including software and hardware support, network connectivity issues, peripherals, etc.
  • Provide one-on-one end-user support and problem resolution - remotely and onsite
  • Hardware repair
  • Accurately log information and resolutions
  • Provide exceptional service to our clients

Requirements:

  • High school diploma or equivalent, with a technical college or university degree preferred
  • Minimum of 1 year of industry experience
  • CompTIA A+
  • Ability to quickly diagnose issues and determine best course of action for resolution
  • Excellent written and oral communication skills
  • Ability to work individually and as part of a team
  • Exceptional customer service skills
  • Valid Driver's License with access to own vehicle
  • Ability to occasionally travel within Manitoba
  • Ability to lift up to 50 lbs

About Our Team: We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

Why Join Us: We offer a wide variety of career development paths and a dynamic workplace operating in a sophisticated, high-technology industry. We're committed to making a difference in the lives of our customers and employees.