Inside Sales Representative

3 weeks ago

Toronto, Ontario, Canada H2R Business Solutions Full time
Salary:

House of Jewellery is a wholesale jewellery trading company based in Toronto, Canada. Established in 1986, House of Jewellery is now one of Canada's leading silver, gold, and diamond jewellery wholesalers. We specialize in selling high quality Sterling Silver and 14K Gold from Europe and Asia.

Our team is seeking a highly motivated Inside Sales Rep who will be responsible for promoting and selling our premium jewelry products in a B2B environment through remote channels including phone, email, and online platforms. You will play a crucial role in driving sales revenue, building customer relationships, and representing our brand with professionalism and integrity.

Duties and Responsibilities

Duties and responsibilities include, but are not limited to the following:

  • Proactively reach out to prospective customers through outbound calls, emails and other communication channels to generate leads and drive sales opportunities. This may include cold-calls as well as contacting customers who have previously registered with House of Jewellery.
  • Engage with wholesale customers in a consultative manner to understand their unique business and clientele in order to provide personalized recommendations for product selection.
  • Build and maintain strong relationships with current and prospective customers by delivering exceptional service, addressing inquiries and concerns, and maintaining regular communication to drive repeat business.
  • Meet or exceed sales targets and KPIs set by the company, demonstrating consistent performance and exceeding customers expectations.
  • Utilize appropriate software to maintain accurate records of customer interactions, track sales activities and follow up on leads and opportunities.
  • Stay informed about product offerings, industry trends, competitor offerings and market dynamics related to jewelry industry to identify opportunities for business growth and competitive advantage.
  • Collaborate with cross-functional teams, including procurement, marketing, operations and customer service to address customer requests, resolve issues, and ensure customer satisfaction.

Qualifications and Skills

  • Previous experience in inside sales, preferably in the jewelry industry.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and deliver persuasive sales presentations.
  • Proven track record of achieving sales targets and driving revenue growth.
  • Ability to identify opportunities for process improvement and implement changes to improve efficiency and customer service.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and remain self-motivated.
  • Proficiency with CSM software, Microsoft Office and Google suite applications.
  • Passion and knowledge of jewelry products and industry.

Transportation: TTC Accessible via Queen Subway Station

Other Job details:

  • Start Date: As soon as possible
  • Full Time hours a week
  • Work Hours: Mon-Thurs 10am-6:30pm, Fri 10am-5:30pm

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on citizenship, age, family status, race, sex (including pregnancy), creed, sexual orientation, gender identity, gender expression, place of origin, disability, or any other protected characteristic as outlined by the Ontario Human Rights Code.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require a disability related accommodation during the application process under the Accessibility for Ontarians with Disabilities Act (AODA), please contact the job poster.

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