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Program Assistant

2 months ago

Halifax, Nova Scotia, Canada Dalhousie University Full time
Job Summary Support patients and audiologists in a community services program, scheduling appointments, responding to inquiries, and maintaining databases, requiring excellent communication and organizational skills. Position Details The School of Communication Sciences and Disorders at Dalhousie University is seeking a Program Assistant to support the Dalhousie Hearing Aid Assistance Program (CS-DHAAP). The successful candidate will work under the supervision of the CS-DHAAP Program Manager to ensure the program functions at an exceptionally high level of service. Key Responsibilities
  • Schedule patient appointments and ensure the clinic is fully booked wherever possible.
  • Act as the first point of contact for patients with diverse and complex needs, responding to inquiries daily by email, phone, or in-person.
  • Confirm supports required for appointments, liaising with caseworkers and community support agencies as needed.
  • Assist with student and clinician schedules, arrange staff and case consultation meetings as needed.
  • Maintain Excel databases for all applicants, including student participation, appointment tracking, patient demographics, and status of applications.
  • Liaise with the SCSD receptionist regarding patient appointments and mailing/receiving packages as needed.
Required Qualifications
  • Business/office/medical administration diploma with approximately two to three years' related experience.
  • Proficiency in MS Office (Word and Excel).
  • Excellent teamwork and interpersonal skills.
  • Exemplary demonstrated communication skills (verbal and written) with the ability to interact with, support, and clearly convey information to a wide range of individuals with complex and diverse needs.
  • Strong attention to detail, multi-tasking, and organizational skills.
Assets
  • Knowledge of or experience in a university and/or medical environment.
Job Competencies The successful candidate is expected to demonstrate proficiency in Dalhousie's core competencies, particularly:
  • Self-Awareness & Professionalism
  • Respect & Inclusion
  • Adaptability
  • Communication
  • Service
About Dalhousie University Dalhousie University is Atlantic Canada's leading research-intensive university, located in the heart of Halifax, Nova Scotia. The university is a driver of the region's intellectual, social, and economic development, with a strong commitment to equity, diversity, inclusion, and accessibility.