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Hotel Guest Services Attendant

3 months ago

Fernie, Canada Resort of the Canadian Rockies Full time

Lizard Creek Lodge is looking to fill the position of Guest Service Attendant, serving Lizard Creek Lodge at Fernie Alpine Resort. Reporting to the Front Desk Manager, the ideal candidate will have both professionalism and strong interpersonal skills, an excellent communicator and thorough understanding of smart guest relations. Some of the responsibilities of the position include, but are not limited to:

You Will:

  • Ensure a comfortable and friendly atmosphere for both guests and staff
  • Assist and upsell guests at every opportunity
  • Complete hotel reservations, maintaining hotel booking and cancellation policies
  • Complete guest check-in & check-out process
  • Answer phones and transfer calls
  • Assist guests in a polite and timely manner regarding all hotel and resort services
  • Complete payment transactions, balance end of day systems
  • Compile and check daily record sheets and guest accounts
  • Coordinate room status updates with the housekeeping department - check outs, late checkouts, early check-ins, special requests, and day use rooms
  • Be responsible for mail and message coordination, postage, shipping and receiving
  • Abide by hotel policies, employee handbook guidelines and Safety Management Program
  • Perform miscellaneous other tasks as requested by management

You Have:

  • Excellent communication and interpersonal skills
  • Good computer skills
  • Knowledge of handling cash/payment transactions
  • Previous experience in a similar role (preferred)

Offering full-time hours, requiring flexibility to meet varying business demands. RCR offers industry-competitive compensation and benefits in a great working environment. We are an equal-opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.