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Customer Service Representative

2 months ago

Fergus, Ontario, Canada Walmart Canada Full time
{"h2": "Job Summary
", "p": "As an OMNI Customer Fulfillment Associate at Walmart Canada, you will play a crucial role in ensuring high-quality standards and accuracy in picking, packing, and dispensing online orders. This position requires attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.
", "ul": "", "li": "", "h2": "Key Responsibilities
", "p": "Your key responsibilities will include:
1. Picking and assembling orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery to customers.
2. Packing orders with attention to detail, including distinguishing between similar named products, exact quantity, and correct product codes.
3. Ensuring that products picked are of the highest quality, with no damaged products and freshest product selection.
4. Correctly documenting and labeling all orders through interpretation and understanding of documentation, including pick slips, packaging details, and shipping labels.
5. Optimizing tote fill by packing orders in a space-efficient manner while maintaining product quality standards.
6. Balancing fulfillment responsibilities with customer interaction and offering service, including supporting issues to resolution.
7. Ensuring strict adherence to safety and food hygiene standards, including maintaining a clean and hygienic work area and operating material handling equipment safely.
8. Participating in continuous improvement initiatives by suggesting changes to operational procedures, productivity standards, and efficiencies.
", "h2": "Requirements
", "p": "To be successful in this role, you will need:
1. A strong attention to detail and ability to work accurately in a fast-paced environment.
2. Excellent communication and interpersonal skills.
3. Ability to work efficiently and effectively in a team environment.
4. Basic math skills and ability to count accurately.
5. Ability to lift up to 25 kg and stand for long periods.
6. Availability to work a variety of shifts, including evenings and weekends.
", "h2": "What We Offer
", "p": "As a Walmart Canada associate, you will have access to a range of benefits, including:
1. Competitive hourly wage.
2. Opportunities for career advancement and professional growth.
3. Comprehensive training and development programs.
4. Discounts on merchandise and services.
5. Access to employee assistance programs.
", "h2": "Location
", "p": "This role is located at 801 St David St N, Fergus, ON N1M 2L1, Canada.
", "h2": "How to Apply
", "p": "If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
"}