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Customer Success/Client Onboarding Manager

2 months ago

Toronto, Ontario, Canada INCOM Web & e-Marketing Solutions Full time

InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.

InCom is currently recruiting for a Customer Success / Onboarding Manager


Job Description:

  • Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist and Zoom
  • Contribute in the creation of educational content;
  • Maintain relevant training documents and materials for all levels of training
  • Create "how- to" training videos. This includes writing the scripts, recording the videos and performing the video editing.
  • Organize and deliver technical training consistent with course content, objectives and delivery strategy
  • Support the improvement of current or the creation of new web-based or instructor-led training courses.
  • Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
  • Create and update training material such as end-user manuals/guides, presentations, references
  • Drive customer loyalty and product adoption through a variety of mediums, including webinars;
  • Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

  • 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
  • 1 -2 years experience in a professional services and/or training role
  • Excellent Presentation Skills
  • Impeccable written and verbal communication and interpersonal skills;
  • A positive attitude and ability to excel under pressure
  • Ability to maintain a high level of client retention and satisfaction;
  • Capable of working independently and cross-functionally, multitasking;
  • A detail-oriented with strong time management skills;
  • Knowledge of the digital marketing space, and a passion for marketing technology
  • Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset;
  • Technical/Documentation writing skills are an asset
  • Video Editing Skills are an asset. Applications such as Camtasia would be an example application
  • Experience with a Content Management Systems (CMS) is an asset
  • Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
  • SaaS: 2 years (Preferred)
  • Enterprise Software: 2 years (Preferred)

What We Offer You:

  • A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
  • Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
  • A young team of bright individuals who inspire and help each other.
  • Great earnings and career advancement potential.
  • Benefits and performance bonuses.
  • Convenient location - 2 min walk from Sheppard West station
  • Job Types: Full-time, Permanent


Qualified candidates should forward their resume by email