Team Assistant

3 days ago

Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time
Team Assistant Job Description Team Assistant Job Description

We are seeking a highly organized and detail-oriented Team Assistant to provide support to our assigned team in their daily activities. As a valued team member, you will play a key role in providing connected, accessible, patient-centred care.

Job Summary

This is a permanent, full-time position that requires a Grade 12 diploma and relevant experience providing clerical support services in a computerized office environment. The successful candidate will have excellent organizational skills, ability to work with minimal supervision, and advanced multi-tasking skills.

Key Responsibilities
  • Provide administrative support services to Care Coordinators
  • Process new referrals, and orders for services, supplies and equipment
  • Process and assist in managing confidential patient records
  • Enter, update and maintain a high volume of patient data in the electronic database
  • Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
  • Provide back-up support to other positions, as required
Requirements
  • A Grade 12 diploma (minimum)
  • Relevant experience providing clerical support services in a computerized office environment
  • Accurate keyboarding/data-entry skills
  • Proficient with database software, MS Word and Excel, and other applications in a Windows environment
  • Excellent organizational skills and ability to work with minimal supervision
  • Advanced multi-tasking skills, with the ability to meet performance and service goals
  • Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
  • Excellent oral and written communication skills, including strong listening skills
  • Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
  • Advanced oral and written proficiency in English and in French is essential.
Preferred Qualifications
  • A college diploma in the health or social services field, or business/office administration
  • Familiarity with medical terminology, and office administrative procedures/concepts
  • Knowledge of services provided by Home and Community Care Support Services
  • Ability to speak French or another second language
What We Offer
  • Attractive comprehensive compensation packages and benefits
  • Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement
  • Valuable development opportunities
  • Membership in a world class defined benefit pension plan
About Us

We are Ontario Health atHome, a leading provider of home and community care services. We are committed to delivering responsive, accessible, integrated, patient-centred care to every person in Ontario.

Our Commitment

We are committed to a culture of equity, inclusion, diversity and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

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