Customer Service Representative

7 days ago

Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full time
Job Summary

We are seeking a highly skilled and customer-focused Host/Cashier to join our team at the Hard Rock Hotel and Casino. As a Host/Cashier, you will be responsible for ensuring every guest has a memorable and enjoyable dining experience.

Key Responsibilities
  • Guest Service: Greet and welcome guests in a prompt, courteous, and friendly manner, and thank them as they leave the restaurant.
  • Reservation Management: Manage the reservation system to retain guest preferences and pre-assign seating when necessary.
  • Table Management: Escort guests to tables, assist in seating, present menus, and extend pleasantries.
  • Communication: Communicate constantly with management and service staff to ensure efficient operations.
  • Knowledge and Skills: Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code.
  • Telephone Etiquette: Answer restaurant telephones courteously and efficiently.
  • Language and Communication: Speak to guests' and co-workers using clear, appropriate, and professional language.
  • Anticipating Guest Needs: Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Engagement: Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Physical Demands: Stand and sit for extended periods of time, frequently lift and/or move 50 pounds or more, and perform other physical demands as required.
Requirements
  • Age: Must be at least 19 years old.
  • Physical Abilities: Performs duties which require bending & reaching, standing or moving for up to 8+ hours, and ability to turn or twist body parts in a circular motion.
  • Appearance: Maintains a well-groomed appearance and follows all uniform guidelines.
  • Skills: Must possess strong listening skills and ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Work Environment

The Hard Rock Hotel and Casino is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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