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Customer Service Associate
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Associate to join our team at Walmart Canada. As a key member of our customer-facing team, you will be responsible for ensuring a high-quality standard and accuracy in picking and packing online grocery delivery orders.
Key Responsibilities- Picking and Packing: Efficiently pick and assemble orders from various temperature areas with great care and quality in mind to achieve timely delivery to customers.
- Order Accuracy: Pack orders with attention to detail, including distinguishing between similar named products, exact quantity, and correct product codes.
- Quality Control: Ensure that products picked are of the highest quality, with no damaged products and freshest product selection.
- Documentation and Labeling: Correctly document and label all orders through interpretation and understanding of documentation, including pick slips, packaging details, and shipping labels.
- Tote Optimization: Optimize tote fill by packing orders in a space-efficient manner while maintaining product quality standards.
- Customer Interaction: Balance fulfillment responsibilities with customer interaction and offer service, including supporting issues to resolution.
- Safety and Hygiene: Ensure strict adherence to safety and food hygiene standards, including maintaining a clean and hygienic work area, and operating material handling equipment in a safe and responsible manner.
- Continuous Improvement: Participate in continuous improvement initiatives by suggesting changes to operational procedures, productivity standards, and efficiencies.
Outlined below are the required minimum qualifications for this position.
Preferred QualificationsOutlined below are the optional preferred qualifications for this position.
