Assistant, Personal Shopping Liaison
2 weeks ago
Job Summary:
Holt Renfrew offers a dynamic and fashion-driven work environment with opportunities for growth and development. As a leading luxury retailer, we are committed to delivering exceptional customer experiences and fostering a culture of excellence.
Key Responsibilities:
- Schedule appointments and maintain the calendar of Personal Shoppers to ensure seamless client experiences.
- Review and handle all correspondence, including drafting official client invitations and ensuring timely follow-up.
- Provide exceptional customer service via phone or email, maintaining a professional and courteous demeanor.
- Maintain accurate client profiles and information, tracking and interpreting data to ensure accuracy.
- Prepare and coordinate materials and merchandise for client appointments, adhering to high standards.
- Coordinate alterations, product transfers, and other services as required to support Personal Shoppers.
- Perform other duties as assigned, including errands, to maximize efficiency and productivity.
- Maintain merchandising standards in Personal Shopping Suites and on the selling floor.
- Ensure Store Readiness requirements are met, including overall maintenance and housekeeping.
- Contribute to loss prevention efforts by identifying and addressing potential issues.
- Attend training sessions to enhance knowledge and skills.
- Comply with Health & Safety policies and requirements.
- Ensure compliance with privacy policies, regulations, and cyber security measures.
Requirements:
- High School diploma required.
- Previous retail experience preferred.
- Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
What We Offer:
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value the perspectives and contributions of all employees, and our business thrives on the diversity of our team members. If you require accommodation during the recruitment process, please contact us to ensure a confidential and accessible candidate experience.
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