Sr. Inside Operations Manager

4 weeks ago

Toronto, Ontario, Canada Brink's Canada Full time
About the job

Position Title:

Sr. Manager, Inside Operations

Reports to:

Area Director, Central Canada

Location:

Toronto

Position Overview

The incumbent will be responsible for leading and monitoring all facets of inside operations including Alloy Recovery Program (ARP), Bank of America (BOA), cash logistics, coin, and vault logistics. This position will be accountable for overseeing these areas of the business as they relate to customer focus, financial performance, operational efficiency, and service levels.

Responsibilities

Operations Management

  • Monitor and support inside operation management to ensure daily operational effectiveness.
  • Analyze and report on Brink's financials and profitability of processes.
  • Review scheduling to ensure it prevents unnecessary labour costs and promotes high efficiency and productivity.
  • Ensure site operations is compliant with Brink's policies and procedures and customer-binding contracts.
  • Oversight of equipment and facility maintenance for designated areas of the branch.
  • Partner with the Branch Manager to establish and present annual budgets, prepare forecasts, and other key objectives.
  • Assist the Branch Manager and operational leadership with long-term strategic business planning.
  • Special projects as assigned by Branch Manager or Senior Leadership Team.

Employee Relations

  • Create and maintain positive working relationships with peers and subordinates.
  • Direct, motivate, and recognize the performance of direct reports.
  • Lead regular team huddles to practice effective communication and operational efficiency.
  • Supervise division leaders managing grievances that pertain to their area of the business.
  • Issue, support, and/or advise on coaching and disciplinary action.
  • Abide by and enforce Brink's policies and procedures.

Selection & Development

  • Participate in the recruitment and selection of key management personnel for inside operations.
  • Utilize the Performance Management Process and Success Factors to guide the short and long-term development of direct reports.
  • Monitor the inside operations management team to ensure Get Hired and other applicable processes are being followed to ensure fairness and consistency.
  • Continuously seek development opportunities for division leaders and create succession plans with the Branch Manager and Human Resources.
  • Partner with Human Resources to analyze staffing plans and targets and to ensure team members are recruited in compliance with the Corporate Equity Plan.

Health and Safety

  • Promote health, safety, and wellness in the workplace.
  • Support and respond to escalated matters involving employee injuries, facility security incidents, motor vehicle incidents, and/or security investigations with a high sense of urgency.
  • Ensure compliance with Brink's health and safety policies, procedures, and government regulations.
  • Monitor the completion of safety audits and post-audit action plans accordingly within designated areas of the facility.

Customer Relations

  • Create and maintain effective customer relations with internal and external customers.
  • Help resolve escalated customer issues as needed.

Position Qualifications

  • Minimum of five (5) years of leadership experience (security or logistic industries preferred)
  • Exceptional communication and organizational skills
  • Good analytical proficiency with a sharp customer focus
  • History of working within a unionized environment is an asset.
  • Superior interpersonal skills with the ability to work independently and within various team scenarios.
  • Must be able to manage conflicts directly, cooperatively, and with attention to detail.
  • Self-motivated and resourceful with the ability to motivate others.
  • Action-oriented leader with the ability to maintain composure under pressure and make decisions using sound judgment.
  • High productivity standards and benchmarking skills are essential.
  • Intermediate knowledge of Microsoft Office Applications
  • Full valid driver's licence with a clean driving record
  • Valid firearms license for both Restricted & Non-Restricted (or ability to obtain one)
Qualifications

Scope of Position

Major Challenges: Managing multiple groups of employees over various shifts; unscheduled customer demands.

Decision Making Authority: Daily operation needs, staffing requirements

Contacts of the position: Commercial and Financial Institutions

Quantitative Impact: Revenues Budget, Customers Supported, Projects Supported

Work Conditions

Environment: Branch - Office and production environments

Position Type: Full Time (37.5 hours/week)

Direct Reports: 5+

Indirect Reports:

Compensation Elements

  • Base Salary
  • Annual Merit Eligibility
  • Brink's Incentive Plan
  • Pension & Benefits Package

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