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Customer Experience Associate
2 months ago
Job Title: Customer Service Representative
Location: Canada
Job Type: Full-time
Line of Business: Personal & Commercial Banking
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting products and services to existing and prospective customers.
Key Responsibilities:
- Provide exceptional customer service through various channels, including phone, email, and in-person interactions
- Resolve customer complaints and concerns in a timely and professional manner
- Promote products and services to existing and prospective customers
- Complete a broad range of financial transactions, including deposits, withdrawals, and bill payments
- Assist with responding to customer inquiries and resolving issues
Requirements:
- High School diploma and/or equivalent
- 1+ years of relevant experience in customer service or a related field
- Post-Secondary or Undergraduate degree (in a related field) preferred
About TD:
TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Our Total Rewards Package:
We offer a comprehensive Total Rewards package that reflects our commitment to supporting the financial, physical, and mental well-being of our colleagues. This includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Colleague Development:
We are committed to providing regular career, development, and performance conversations with our managers, as well as access to an online learning platform and mentoring programs to help our colleagues succeed in their roles and advance their careers.
Training & Onboarding:
We provide comprehensive training and onboarding sessions to ensure that our new colleagues have everything they need to succeed in their roles.
Interview Process:
We will reach out to candidates of interest to schedule an interview and will communicate outcomes to all applicants by email or phone call.
Accommodation:
We are committed to providing a fair and inclusive interview process and will make reasonable accommodations to ensure that all candidates can participate fully.
