Dental Receptionist/Administrative Assistant

6 days ago

St John's, Newfoundland and Labrador, Canada Bayside Dental Clinic Full time

Administrative Assistant

At Bayside Dental Clinic, we strive to provide exceptional dental care in a warm and welcoming environment. We are seeking a highly motivated and organized individual to join our team as an Administrative Assistant.

This role is responsible for the efficient operation and maintenance of our main office and reception area, while providing excellent customer service to patients and support to staff. The successful candidate will be responsible for confidential and time-sensitive material, and will be required to ensure that all duties are completed efficiently, accurately, and in a timely manner.

  • Customer Service
    • Provide exceptional customer service to patients and visitors
    • Communicate effectively via phone, email, and in person
  • Administrative Tasks
    • Check office email and voicemail, and respond to messages
    • Schedule patient appointments
    • Provide patient appointment reminders via phone
    • Run the recall list and contact patients to schedule
    • Ensure correct billing
    • Receipt payments from customers and insurance providers
    • Send pre-determinations and referrals
    • Compose and provide quotes related to dental procedures
    • Follow-up with patients after procedures as directed
  • Office Management
    • Track office supply levels and submit orders to the Office Manager
    • Process incoming and outgoing packages and mail
    • Operate a range of office machines
    • Perform day opening and day closing duties
    • Maintain the appearance of the reception area and washroom
  • Financial Management
    • Run weekly and monthly financial reports
    • Open and close daily financial sessions and compile bank deposits
    • Run receivables report and contact patients as necessary
    • Provide monthly account statements to patients
    • Provide receipts to patients for tax purposes
  • Requirements
    • Post-secondary diploma in a related field or equivalent experience
    • A minimum of 2 years' experience in a related field
    • Demonstrated customer service ability
    • Excellent written/oral communication skills
    • Demonstrated problem-solving ability
    • Thorough knowledge of Microsoft Office
    • Proven ability to communicate in a clear, concise, and comprehensive manner
    • Proactive, discerning, detail-oriented, motivated, and organized
    • Ability to think critically and prioritize responsibilities
    • Ability to work independently as well as in a team

Compensation and Benefits

Commensurate with experience

20-30 hours/week

Comprehensive benefits package after a probationary period of 3 months

3 weeks/year

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